Inside/Calibration Support Specialist

The Inside/Calibration Sales Specialist position develops, maintains, and interacts with calibration lab customers primarily through the use of X3, phone, fax, and email. Utilizes best business practices to increase sales by quickly responding to customer failed assets with quotes for replacement and new items as requested. Follows up to close opportunities through close customer interaction. Works in concert with Account Management Group to support external customer needs and contract requirements. Entrusted with expanding business development by showcasing the benefits of featured product lines we represent and available services to new and existing customers.

• Creates, enters, and/or manages quotes, sales orders, and/or purchase orders
• Utilizes the ERP system and its report functions to manage the entire sales cycle
• Collaborates with the inside sales manager to formulate strategic and tactical plans on major opportunities
• Meets or exceeds monthly and annual sales targets; utilizing various reports to track progress/status
• Generates leads and manages opportunities; utilizing rejected equipment reports to convert opportunities to sales
• Builds, manages, and advances strong business relationships with new and existing customers
• Investigates and resolves customer issues/concerns; initiates steps to mitigate/stop future occurrences

Education / Training Requirements

• A.S. (B.S. degree preferred) in a business or technical field; will consider additional years of relevant experience in a related field in in lieu of degree
• 2 years of overall business experience
• Working knowledge of supply chain management

Additional Skills for Success

• An exceptionally strong desire to succeed in a sales role
• Self-motivated
• Customer/client focus
• Possess strong leadership/followership skills
• Must be able to understand and interpret statistical data
• Demonstrated interpersonal and organizational skills
• Must have strong communication (oral and written) and problems solving skills
• Must be proficient in Windows/Mac operating systems to include office suites; Sage X3 & CRM experience a plus

Additional Requirements

• Must be able to pass a pre-employment drug screening

Safety

It is SCI’s policy to require safe operations and practices from all employees and to ensure our management team focuses on maintaining a safe working environment even while working in hazardous work environments.

Environment

This job operates in a professional open-floor office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Travel

Travel is not generally required, but would primarily be local during the business day, if needed.

Physical Requirements

• Ability to lift, carry and transport heavy equipment and boxes weighing up to 25lbs
• Bending/squatting/kneeling/stooping/crouching/crawling/twisting up and walking up to 8-10 hours per day
• Standing- must be able to stand or sit in one place up to 8-10 hours per day.

AAP/EEO Statement

Standard Calibrations, Inc. (SCI) provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. In addition to federal law requirements, SCI complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Standard Calibrations, Inc. (SCI) expressly prohibits any form of workplace harassment. Harassment based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability, age, or genetic information (including family medical history) is illegal and will not be tolerated. Improper interference with the ability of SCI’s employees to perform their job duties may result in discipline up to and including discharge.

Standard Calibrations, Inc. (SCI) reserves the right to vary or amend the duties and responsibilities at any time according to the needs of the company’s business. The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. SCI provides cross training and other task training as necessary to ensure all positions can be augmented, supported, or fully covered by multiple employees. SCI employees at any level may be assigned at any time to perform tasks unrelated to their primary job description.

#IND123