Tech Saavy QBO Office Manager Dispatcher

About Us

Standard Computer is dedicated to providing exceptional service and value to our dental clients through unreasonable hospitality. As we grow, we’re seeking a tech-savvy full charge bookkeeper who’s ready to dive into the details, solve problems, and support our team in various ways.

Job Summary

We’re looking for an organized and proactive Bookkeeper & Operational Support Specialist to join our team. In this role, you’ll play a crucial part in managing our invoicing, maintaining customer data, and supporting smooth operations.

Key Responsibilities

Bookkeeping & Contract Management

• · Oversee all aspects of bookkeeping, including maintaining hundreds of contracts and customer profiles. We have a number of tools that sync data back and forth.
• · Manage the invoicing process and ensure that billing is accurate, timely, and consistent with customer contracts.
• · Work with vendors to troubleshoot and resolve any integration issues with our accounting and invoicing systems.
• · Assist with bill collection for recurring customers who are typically eager to settle their invoices.

Data Management & Reporting

• · Review and organize service tickets, ensuring accurate information is tracked and reported.
• · Keep our customer database clean, updated, and populated with the latest contact information, work-in-progress statuses, and quotes.
• · Prioritize service tickets that fall outside our SLA guidelines, working with our automated systems to escalate issues appropriately.

Operational Support

• · Assist technicians with various tasks as needed, helping to streamline workflows and support the team.
• · Perform small, day-to-day tasks around the office to maintain an organized and welcoming environment (e.g., picking up mail, restocking supplies, or tidying up common areas).
• · Help ensure all team members have what they need to succeed, contributing to a positive and productive workplace culture.

Requirements

• · Proven experience in bookkeeping, accounting, or a related field.
• · Strong technical skills with a willingness and ability to learn new software quickly.
• · Exceptional organizational skills with high attention to detail.
• · Strong interpersonal skills for working with vendors, customers, and internal team members.
• · Ability to handle and prioritize multiple tasks and maintain a positive attitude in a fast-paced environment.

Preferred Qualifications

• · Experience with CRM and accounting software, familiarity with service ticket management tools like connectwise, syncro or HaloPSA.
• · Background in customer service or service-oriented roles.
• · Ability to work independently and proactively contribute to team goals.
• · Must be very technically minded.

Job Types: Full-time, Part-time, Contract

Pay: $17.62 - $18.72 per hour

Expected hours: 30 – 40 per week

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Weekends as needed

People with a criminal record are encouraged to apply

Application Question(s):

• Do you consider yourself technically minded and tech saavy?

Ability to Commute:

• Austin, AR 72007 (Required)

Ability to Relocate:

• Austin, AR 72007: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $19