Wholesale Electrical Branch Manager

If you're looking to continue your career in the wholesale electrical distribution industry, look no further! Come join our team! Great hours, awesome benefits, and an amazing family-friendly work environment! Long-tenured, Wholesale Electrical Distributor in Mt. Pleasant, MI is seeking a full-time professional for a Branch Manager position in a fast-paced and customer service-oriented environment. We offer a competitive wage and a great benefit package including medical, dental, vision, life insurance, long-term disability, and an incredible company-match 401K plan. This is a salaried position. Previous industry experience could increase starting rate.

Job description

Purpose: Direct all customer service, administrative, and logistics activities to achieve excellent customer service and branch profitability through the full implementation of our service system, performance management, training, and administrative review.

Duties and Responsibilities:

• Provide direction to all front-line customer service, administrative, warehousing, and transportation functions through direct reports and applicable managers to maintain established service standards; review department activities to verify timelines and accuracy.

• Establish performance expectations for all managers/supervisors and for any direct reports; manage performance through coaching, counseling, goal setting, feedback, and informal performance reviews.

• Serve as member of Project Teams to facilitate resolution of service/rework issues and to ensure the Company is meeting strategic marketing objectives; communicate with Sales Managers to identify customer service requirements.

• Assist in resolving local service issues and take necessary action to prevent recurrences.

• Assist in expense optimization and control; oversee branch inventory and cycle counts.

• Ensure proper staffing to provide excellent service; participate in new hire orientation; set branch schedules and procedures; monitor safety and associated programs; ensure compliance with Company safety and health procedures; and coordinate/implement succession planning for branch.

• Maintain adequate branch security.

• Consistent attendance at the workplace is required and considered an essential function of the job.

• Performs other related duties as dictated by business necessity or assigned by management.

Competencies:

• Knowledge of wholesale distribution industry and supply chain management principles

• Knowledge of the Company's Operations, Financial and Human Resources policies, procedures and processes

• Knowledge of the Company's products and service offerings

• Knowledge of the Company's internal and external quality goals and standards

• Knowledge of continuous improvement processes

• Knowledge of Microsoft Office Suite

• Oral and written communication skills

• Supervisory and leadership skills

• Problem solving and conflict resolution skills

• Organizational and time management skills

• Ability to effectively supervise staff and achieve results through others

• Ability to develop and maintain relationships with customers and suppliers to achieve short and long-term goals of Branch

• Ability to effectively present company services and quality standards to customers

• Ability to handle customer complaints and mediate customer disputes

Qualifications:

• 2 – 3 years of sales, operations and/or management experience;

• 8 years of electrical industry experience;

• High school diploma or GED required. Four-year degree preferred;

• Prior branch supervisory experience with a strong background in customer service preferred

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Experience:

• wholesale electrical industry: 8 years (Required)

Work Location: In person

Salary : $50,000