Inside Sales/Customer Service Representative

Title: Inside Sales / Customer Service Representative

Job Description:

This position requires an aggressive and enthusiastic phone personality who can articulate Standard Golf’s products and services to potential and existing customers. The qualified candidate must be able to work in a team environment. As a member of the Customer Service & Sales Team, you and associates will be responsible for providing superior customer satisfaction to customers through consistent and professional communications (both call handling and email) while following policies and procedures. This position will offer salary commission.

· Achieve or surpass individual sales targets for new customer acquisitions, sale of core products, and vertical features on a monthly basis while striving for the highest level of customer satisfaction

· Interface with customers via inbound calls / emails as well as creating call lists of past customers

· Identify customer needs and sales opportunities, overcome objections, and educate the customer

· Demonstrate strong selling, negotiation and closing skills in selling additional Standard Golf products and services to existing customers

· Process customer requests and resolve customer issues

· Strong computer skills needed as you will be tasked with entering orders accurately and on a timely basis as they are received

· Comply with Standard Golf policies and procedures

· Assists in other tasks or projects as assigned

· Ability to visualize and provide the ideal customer experience in delivering outstanding service to the customer

Qualifications

· High School diploma or equivalent required

· 1-year retail sales and/or telesales experience required

· Telemarketing, outbound dialing experience preferred

· Requires strong consultative sales, negotiating, listening and probing skills

· Effective oral and written communication and interpersonal and organization skills required

· Must be self-motivated and a team player

· Working knowledge of PC Windows applications (Excel and Word) required

· Ability to remain flexible and adaptable in a fast-paced environment required

· Knowledge of the game of golf is a plus, but not required.

At this time there is little to no travel (5%). This could have expansion based on how the role grows.

Job Type: Full-time

Pay: $35,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Commission pay
• Employee stock purchase plan

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Cedar Falls, IA 50613: Relocate before starting work (Required)

Work Location: In person

Salary : $35,000 - $40,000