What are the responsibilities and job description for the Customer Support Associate position at Standard Heating & Air Conditioning Inc?
We have an opening for an experienced, in-office, full-time Customer Service Representative. This important role is the first to connect with our customers and provide the high level of service that we're known for. We offer extensive training, competitive pay, 8 holidays, paid time off and parental leave, free parking, a comprehensive health insurance program and an amazing match to our retirement plan.
Essential Duties and Responsibilities :
- Answer inbound calls and follow up on voicemails
- Promote products, services, and maintenance plans
- Schedule service, maintenance, and sales appointments
- Make outbound calls
- Monitor and reply to customer emails
- Document customer concerns and resolution
- Assist with customer mailings and related projects
- Other duties as assigned
- Scheduled first shift, M-F, in-office, with rotating Saturday mornings
- High personal integrity and desire to serve others
- High school diploma / GED required (college experience or degree a plus)
- 2 years of customer service or call center experience
- Strong verbal and written communication skills
- Dependable, patient, and compassionate personality
- Self-motivated with strong organizational ability
- Strong computer and data entry skills, to include Word, Excel, and Outlook
- Multi-lingual ability (preferred, not required)
Standard Heating has been serving the Twin Cities community for over 95 years. We believe that our small business atmosphere and open-door policy allows us to be a fun and professional work environment! We hire people who are enthusiastic, energized by engaging with customers, and are always striving to learn and grow. If that sounds like you, we'd love for you to apply today!
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