What are the responsibilities and job description for the Install Coordinator, Residential HVAC position at Standard Heating & Air Conditioning Inc?
Description
Join our team as an Installation Coordinator! This vital position is perfect for an office professional who excels in delivering top-notch customer service, both internally and externally. As the primary point of contact for coordinating the installation of in-home HVAC systems, you will play a key role in ensuring smooth and successful operations.
We offer comprehensive training, competitive pay, eight paid holidays, paid time off and parental leave, free parking, a robust benefits package to include health insurance, and an exceptional retirement plan with company match.
Essential Duties and Responsibilities:
- Coordinate and schedule HVAC installations by collaborating with customers, technicians, vendors, and subcontractors.
- Review sales and work orders for accuracy and completion.
- Process utility rebates.
- Address and elevate customer concerns as needed.
- Manage incoming calls from customers, installers, sales representatives, and others.
- Maintain and update customer records.
- Process payments efficiently.
- Coordinate orders for special equipment.
- Other duties as assigned.
- Work hours: M-F, first shift with rotating Saturday mornings.
Requirements
- A person with high personal integrity and passion for serving others.
- High school diploma/GED required.
- Minimum of 2 years of customer service-related experience.
- Excellent verbal and written communication skills.
- Dependable, patient, and compassionate with a strong work ethic.
- Highly organized and initiative-taking.
- Proficiency with Word, Excel, Outlook, and general data entry.
- Multi-lingual skills are a plus, but not required.
About us: Standard Heating has proudly served the Twin Cities community for over 95 years! Our small business environment and open-door policy create a dynamic and engaging work environment. We value enthusiasm, a customer-centric approach, and a desire to learn and grow. If this sounds like the perfect fit for you, we encourage you to apply today!
