What are the responsibilities and job description for the AT&T Account Manager position at Standard Heavy Solutions, Inc.?
We are looking for an AT&T Account Manager to join our retail marketing team! This roll will focus on engaging with and enrolling new customers into our clients' available wireless services. We are willing to train highly motivated people from customer service positions into entry-level management roles. Openings are ideal for graduates or professionals with customer service experience looking for a rewarding career change. You must have a minimum associate degree in general studies, or relevant experience to qualify
Responsibilities :
Interacting directly with customers to provide information in response to inquiries, concerns, and questions about their product offers.
Assisting members in enrollment and provider services.
Following-up on customer inquiries and complaints that have not been resolved.
Communicating effectively to members to ensure members understand expectations of their concerns.
Performing research on billing inquiries and claims to provide service.
Acting as a liaison between the member and various departments to address concerns.
Additional duties as assigned.
