What are the responsibilities and job description for the IT Support Technician II position at Standard Meat Company?
Job Description
Job Title: Support Tech
FLSA Status: Non-Exempt Dept: Information Technology
Summary
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements a solution.
Essential Duties and Responsibilities:
- Provide entry-level support for all desktop OS and MS applications.
- Monitor, communicate, and resolve all issues submitted to the help desk ticketing system in a timely, and professional manner meeting company SLAs.
- Be a resource to end users for proper system and application use.
- Assist in maintaining a correct inventory of computers and peripheral equipment.
- Provide detailed and accurate documentation of system configurations, and other related material at management’s discretion/direction.
- Be proactive in communicating issues, problems, and potential issues to the supervisor as needed in a timely fashion.
- Provide Technical Support for all sites.
- Take initial telephone or email support requests.
- Troubleshoot various support issues.
- Configure and install hardware and software on computers.
- Install peripherals etc. printers or scanners.
- Apply appropriate patches and software fixes.
- Escalate more complex issues to the next support level.
- Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities.
Education and/or Experience:
- 5 years of experience or degree in Information Technology
- A certification, and MCP a plus
Other Information:
- Requires periodic weekend work.
- Must be able to work in a cold environment when required.
Physical Demands:
- This job requires that weight be lifted or force be exerted as reflected below.
Function
Amount of Time
None
Under 1/3
1/3 to 2/3
Over 2/3
Up to 10 pounds
X
Up to 25 pounds
X
Up to 50 pounds
X
Up to 100 pounds
X
More than 100 pounds
X
Work Environment:
- Office environment
- While performing some of the duties of this job, the employee may be exposed to wet and/or humid conditions, moving mechanical parts, and extreme cold temperatures. The noise level in the work environment is moderate.
- Cold Temperature: <40 °F Cooler <0 °F Freezer
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
