Demo

Customer Success Manager

Standard Practice
New York, NY Full Time
POSTED ON 3/13/2025
AVAILABLE BEFORE 9/8/2025

Over one million healthcare professionals spend 4 hours a day making phone calls. Repetitive, manual calls are a major contributor to the US healthcare system’s $1 trillion of annual administrative costs. Healthcare desperately needs new communication layers that efficiently speed up the flow of data, dollars, and care delivery.


Standard Practice is voice AI that automates outbound calls on behalf of healthcare admin teams. With a human sounding voice, our AI agent dials, waits on hold, navigates IVR menus, engages in conversation, and fully completes calls to insurance companies and patients. By enabling customers to make multiple calls simultaneously and without the restraints of human capital, we allow parties to get paid faster and focus on higher value tasks.


We’re growing fast and raised $8.5 million from Tiger Global, Wing Venture Capital, A* Capital, and Expa, as well as extraordinary angels in digital health.


Our HQ is located in Flatiron NYC, and our team is in the office together Monday through Thursday.


The Role


As our Customer Success Manager, you'll build strong relationships with our customers and execute projects that ensure they achieve success on our platform. Your goal is for Standard Practice to fundamentally change the way our customers work. The role reports directly to our Co-Founder & CEO.


Responsibilities

  • Serve as the primary point of contact with our customers
  • Create and implement processes that enable us to identify and communicate AI successes and areas for improvement; use those processes to maximize the value our customers receive from our platform
  • Work with customers to identify product improvements; work with engineering to develop solutions and features
  • Own key retention / expansion metrics and satisfaction KPIs
  • Lead demos and presentations to educate users on product capabilities


We’re looking for

  • Experience in customer success, operations, strategy & operations, or CX, ideally at an early-stage startup
  • A desire to add structure to unstructured problems
  • Exceptional written and verbal communication skills
  • An ability to execute with a high-level of autonomy


Benefits

  • Competitive salary and equity ownership
  • Excellent medical, dental, and vision plans
  • 401k and commuter benefits
  • Unlimited vacation
  • Budget for the technology tools you need
  • Education stipend

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Customer Success Manager?

Sign up to receive alerts about other jobs on the Customer Success Manager career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$116,701 - $167,565
Income Estimation: 
$167,342 - $223,677
Income Estimation: 
$116,701 - $167,565
Income Estimation: 
$167,342 - $223,677
Income Estimation: 
$57,850 - $72,570
Income Estimation: 
$71,707 - $95,010
Income Estimation: 
$71,707 - $95,010
Income Estimation: 
$91,832 - $124,033
Income Estimation: 
$50,931 - $65,180
Income Estimation: 
$116,701 - $167,565
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Not the job you're looking for? Here are some other Customer Success Manager jobs in the New York, NY area that may be a better fit.

Customer Success Manager / Head of Customer Success

Parallel Distribution, New York, NY

Customer Success Manager

C8 Health, New York, NY

AI Assistant is available now!

Feel free to start your new journey!