What are the responsibilities and job description for the Operations Lead position at Standard Practice?
Over one million healthcare professionals spend 4 hours a day making phone calls. Repetitive, manual calls are a major contributor to the US healthcare system’s $1 trillion of annual administrative costs.
Standard Practice is building a new communications layer for healthcare that speeds up money flow and reduces costs.
Standard Practice is voice AI that automates outbound calls on behalf of healthcare revenue cycle management (RCM) and billing teams. With a human sounding voice, our AI agent dials, waits on hold, navigates IVR menus, engages in conversation, and fully completes calls to insurance companies and patients. By enabling customers to make multiple calls simultaneously and without the restraints of human capital, we allow parties to get paid faster and focus on higher value tasks.
We’re growing quickly and raised $8.5 million from Tiger Global, Wing Venture Capital, A
- Capital, and Expa, as well as extraordinary angels in digital health.
Our HQ is located in Flatiron, New York City.
The Role
As our Operations Lead, you'll develop and execute major ops initiatives critical to the business. You'll play an important role building processes that allow our company to provide amazing service, scale efficiently, and upend a problematic industry that touches everyone in the US. The role reports directly to our Co-Founder & CEO.
Responsibilities
We’re looking for
Benefits