Quality & Business Process Manager

Description

Job Summary 

The Quality & Business Process Manager is responsible for developing, implementing, and maintaining a comprehensive Quality Management System (QMS) within the organization by ensuring all operations adhere to industry standards and compliance requirements, overseeing quality control processes, managing internal and external audits, and driving continuous improvement initiatives to ensure compliance and optimize work quality across all departments. Reporting to the Director of Quality & Business Technologies, this role will be based in the Rockville, MD headquarters. 

Essential Duties and Responsibilities: 

• Lead the implementation and maintenance of the quality management system, ensuring all processes and procedures align with the applicable standards & regulations.  

• Prepare for and manage internal and external audits, addressing any non-conformities identified.  

• Monitor compliance with corporate QMS requirements across all departments.  

• Develop and execute quality control procedures for all products and services, including inspection protocols and testing methods.  

• Analyze quality data to identify trends and areas for improvement.  

• Investigate and address quality issues, implementing corrective and preventative actions when necessary.  

• Foster a culture of continuous improvement within the organization, encouraging employees to identify and implement quality enhancements.  

• Monitor key performance indicators (KPIs) related to quality to measure organizational effectiveness.  

• Maintain comprehensive quality documentation, including procedures, records, and reports.  

• Train and educate employees on quality standards and procedures.  

• Collaborate with cross-functional teams to integrate quality practices across departments. 

Qualifications: 

• Bachelor’s degree in engineering, finance, information technology or related field. 

• 5 years of experience in leadership roles, preferably within the energy industry or rapid growth businesses. 

• Experience with Operations Technology (OT) systems such as SCADA and Industrial Control system (ICS). 

• High degree of self-motivation and professionalism to deliver results. 

• Effective communication skills: ability to work in a dynamic, fast-paced environment and adapt quickly to changing priorities. 

• Experience in strategic planning and execution. 

• Team-oriented; demonstrates a commitment to shared success above any personal accomplishment or recognition. 

• Excellent interpersonal skills and ability to develop collaborative relationships at all levels in the organization. 

• Strong problem-solving skills. 

• Strong leadership skills and entrepreneurship attitude. 

• Demonstrated capability to make decisions and to gain cooperation from others. 

• Ability to coordinate multiple tasks, manage expectations and meet tight deadlines. 

• Six Sigma certification is an asset. 

PHYSICAL DEMANDS: 

 
Conducts work in both field-type environments and professional office settings with local travel to jobsites to conduct inspections. 
Physical working conditions may involve the following: 

• Lifting up to 20 pounds. 

• Extended periods of sitting, walking, standing, reaching, and/or bending. 

• Extended periods of reading fine print on a computer or in paper-based format. 

NON-PHYSICAL DEMANDS:  

 
Routine aspects of this position may require the following non-physical demands: 

• Analytical and logical reasoning. 

• Time management and organizational skills. Self-driven and able to work independently without guidance.  

• Communication skill across in-office and remote coworking teams  

• Full time in-office  

• Professional decorum in a diverse, inclusive working environment. 

POTENTIAL HAZARDS: 

 
Routine aspects of this position may place the incumbent in situations where they may be susceptible to potential hazards from the following: 

• Trips, slips and/or falls while on customer property. 

• Chemical abrasives are used in office and kitchen cleaning. 

• Lifting items up to 20 pounds in weight. 

• Other hazardous conditions on customer premises, not otherwise defined here. 

Qualifications

Salary : $165,000 - $185,000