Demo

Client Services Representative

Standard Textile Co., Inc.
Cincinnati, OH Full Time
POSTED ON 1/16/2025
AVAILABLE BEFORE 3/15/2025

Standard Textile has been inspiring care, comfort, and change in our communities since 1940. While our business is creating innovative textiles, it’s our purpose that guides the solutions we offer and drives how we treat our customers, our associates, and the impact we make in our communities. We hold ourselves to a higher standard. A higher standard for why we exist, for how we create, and for what's next.

The Client Services Representative will be responsible for providing support to internal and external sales consultants, their customers, and corporate accounts in assigned territories, following inventory guidelines for order fulfillment.

Responsibilities Include:

  • Act as liaison between customers, sales consultants, and internal departments.

  • Receive and process orders into the JD Edwards Enterprise One system.

  • Manage open order reports and investigate customer discrepancies to determine or make suggestions for corrective action.

  • Assist with customer inquiries such as order status, shipping information, product availability, and pricing.

  • Work to provide resolutions to escalated day-to-day customer issues.

  • Identify sales opportunities through conversations with customers and communicate them to partnered sales consultants.

  • Initiate credits and customer returns according to company guidelines.

  • Provide cross-training and backup support for the Textile team.

Qualifications Include:

  • High School diploma or equivalent. Bachelor's degree preferred.

  • 2-5 years of B2B Customer Service experience required. Prior Sales or Account Management preferred.

  • Advanced knowledge of Microsoft Office applications including Outlook, Excel, and Word. Experience with ERP systems.

  • Strong written and verbal communication skills.

  • Attention to detail and problem-solving skills.

  • Professional demeanor and strong interpersonal skills.

Why work at Standard Textile:

  • Competitive pay with Career Growth Opportunities

  • Full benefits — medical, dental, vision

  • Paid Parental and Bereavement Leave

  • 401k plan with company match

  • “Dress for Your Day” Dress Code

  • Discount on Standard Textile Products

  • Hybrid working environment, both onsite and remote

PM21

Proudly, Standard Textile has earned a title of US Best Managed Company for the fourth year running, an honor awarded by Deloitte Private and The Wall Street Journal, celebrating the exceptional achievements of American private companies and their management teams.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join us!

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Client Services Representative?

Sign up to receive alerts about other jobs on the Client Services Representative career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$43,603 - $55,670
Income Estimation: 
$53,120 - $69,174
Income Estimation: 
$50,113 - $64,377
Income Estimation: 
$61,656 - $78,069
Income Estimation: 
$59,875 - $77,824
Income Estimation: 
$40,922 - $54,146
Income Estimation: 
$53,120 - $69,174
Income Estimation: 
$50,113 - $64,377
Income Estimation: 
$61,656 - $78,069
Income Estimation: 
$59,875 - $77,824
Income Estimation: 
$47,274 - $61,658
Income Estimation: 
$83,358 - $103,871
Income Estimation: 
$71,548 - $88,918
Income Estimation: 
$63,993 - $81,891
Income Estimation: 
$76,263 - $101,711
Income Estimation: 
$35,403 - $45,149
Income Estimation: 
$51,902 - $64,610
Income Estimation: 
$46,685 - $59,878
Income Estimation: 
$43,603 - $55,670
Income Estimation: 
$51,669 - $66,452

Sign up to receive alerts about other jobs with skills like those required for the Client Services Representative.

Click the checkbox next to the jobs that you are interested in.

  • Account Management Skill

    • Income Estimation: $49,505 - $67,506
    • Income Estimation: $57,456 - $77,960
  • Customer Acquisition Skill

    • Income Estimation: $43,501 - $61,493
    • Income Estimation: $46,546 - $65,526
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Standard Textile Co., Inc.

Standard Textile Co., Inc.
Hired Organization Address Cincinnati, OH Full Time
The Indirect Sourcing Analyst will report to the Director of Sourcing. This role will be responsible for managing and op...
Standard Textile Co., Inc.
Hired Organization Address Union, SC Full Time
Standard Textile has been inspiring care, comfort, and change in our communities since 1940. While our business is creat...
Standard Textile Co., Inc.
Hired Organization Address Cincinnati, OH Full Time
Standard Textile has been inspiring care, comfort, and change in our communities since 1940. While our business is creat...
Standard Textile Co., Inc.
Hired Organization Address Cincinnati, OH Full Time
Standard Textile has been inspiring care, comfort, and change in our communities since 1940. While our business is creat...

Not the job you're looking for? Here are some other Client Services Representative jobs in the Cincinnati, OH area that may be a better fit.

Patron Services Representative

Strategic HR Client Job Openings, Cincinnati, OH

Client Services Representative

Mason Family Pet Hospital., Mason, OH

AI Assistant is available now!

Feel free to start your new journey!