What are the responsibilities and job description for the Client Services Representative position at Standard Textile Co., Inc.?
Standard Textile has been inspiring care, comfort, and change in our communities since 1940. While our business is creating innovative textiles, it’s our purpose that guides the solutions we offer and drives how we treat our customers, our associates, and the impact we make in our communities. We hold ourselves to a higher standard. A higher standard for why we exist, for how we create, and for what's next.
The Client Services Representative will be responsible for providing support to internal and external sales consultants, their customers, and corporate accounts in assigned territories, following inventory guidelines for order fulfillment.
Responsibilities Include:
Act as liaison between customers, sales consultants, and internal departments.
Receive and process orders into the JD Edwards Enterprise One system.
Manage open order reports and investigate customer discrepancies to determine or make suggestions for corrective action.
Assist with customer inquiries such as order status, shipping information, product availability, and pricing.
Work to provide resolutions to escalated day-to-day customer issues.
Identify sales opportunities through conversations with customers and communicate them to partnered sales consultants.
Initiate credits and customer returns according to company guidelines.
Provide cross-training and backup support for the Textile team.
Qualifications Include:
High School diploma or equivalent. Bachelor's degree preferred.
2-5 years of B2B Customer Service experience required. Prior Sales or Account Management preferred.
Advanced knowledge of Microsoft Office applications including Outlook, Excel, and Word. Experience with ERP systems.
Strong written and verbal communication skills.
Attention to detail and problem-solving skills.
Professional demeanor and strong interpersonal skills.
Why work at Standard Textile:
Competitive pay with Career Growth Opportunities
Full benefits — medical, dental, vision
Paid Parental and Bereavement Leave
401k plan with company match
“Dress for Your Day” Dress Code
Discount on Standard Textile Products
Hybrid working environment, both onsite and remote
PM21
Proudly, Standard Textile has earned a title of US Best Managed Company for the fourth year running, an honor awarded by Deloitte Private and The Wall Street Journal, celebrating the exceptional achievements of American private companies and their management teams.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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