What are the responsibilities and job description for the E-Commerce Product Manager position at Standard Textile Co., Inc.?
Standard Textile has been inspiring care, comfort, and change in our communities since 1940. While our business is creating innovative textiles, it's our purpose that guides the solutions we offer and drives how we treat our customers, our associates, and the impact we make in our communities. We hold ourselves to a higher standard. A higher standard for why we exist, for how we create, and for what's next.
The E-Commerce Product Manager is responsible for driving the strategic planning, design, and execution of digital transformation initiatives within the organization, with a focus on enhancing B2B e-commerce capabilities. This role will eventually be responsible for managing a digital product team and UX / UI designer to deliver functional requirements, execution, and performance for core digital commerce features, as well as leveraging digital tools and technologies to improve business processes, customer experiences, and operational efficiencies. The DX Product Manager collaborates with cross-functional teams to develop innovative solutions, integrate digital systems, and ensure alignment with the company's strategic goals, especially in the e-commerce domain.
Key Responsibilities Include :
- Identify opportunities for leveraging digital technologies to drive innovation, enhance e-commerce capabilities, and gain a competitive advantage.
- Conduct end-to-end journey mapping to understand customer sticking points and identify strategies to overcome them.
- Support the development and management of a customer experience roadmap related to digital products and e-commerce strategies, ensuring alignment with user experience, return on investment, and key business outcomes.
- Define and facilitate alignment on KPIs, monitor product performance metrics, and guide teams in advanced data analysis to inform strategic product decisions.
- Design and architect digital solutions that enhance business processes, improve customer experiences, and streamline online transactions.
- Evaluate and select appropriate digital tools, platforms, and technologies to meet organizational needs and market demands.
- Own testing of new web applications and experiences ensuring alignment with customer and technical requirements.
- Collaborate with IT leads to lead / manage the integration of digital systems with existing enterprise applications (e.g., ERP, CRM, PIM, e-commerce platforms), ensuring seamless data flow and interoperability across all digital platforms.
- Develop and manage a digital product team, fostering a high-performing team environment and promoting knowledge sharing between technical and business teams.
- Utilize agile and / or hybrid agile methodologies to manage conflicting priorities and ensure proper project sequencing.
- Analyze and optimize e-commerce processes through the implementation of digital tools and automation, streamlining workflows to increase efficiency, reduce costs, and improve service delivery.
- Collaborate with departments such as IT, Finance and Marketing to drive digital initiatives, facilitating communication and alignment to ensure cohesive execution of digital projects.
- Monitor the performance and impact of digital transformation and e-commerce initiatives, ensuring system availability, responsiveness, user engagement, and conversion.
- Design digital solutions that enhance the customer journey, personalization, and engagement, utilizing customer feedback to inform digital transformation strategies and initiatives.
- Manage relationships with digital tools and technology vendors, overseeing implementations, and ensuring vendor deliverables align with project goals.
- Adapt processes and scale the digital and e-commerce infrastructure to meet evolving business needs, integrating new technologies and methodologies to enhance data management, customer experiences, and online sales.
- Stay abreast of emerging digital trends, technologies, and best practices.
Qualifications Include :
PM21
Proudly, Standard Textile has earned a title of US Best Managed Company for the fourth year running, an honor awarded by Deloitte Private and The Wall Street Journal, celebrating the exceptional achievements of American private companies and their management teams.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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