Quality Assurance Analyst

Standard Textile has been inspiring care, comfort, and change in our communities since 1940. While our business is creating innovative textiles, it’s our purpose that guides the solutions we offer and drives how we treat our customers, our associates, and the impact we make in our communities. We hold ourselves to a higher standard. A higher standard for why we exist, for how we create, and for what's next.

The Quality Analyst is responsible for managing customer complaints. Duties include tracking issues, utilizing problem solving tools to identify root cause/corrective actions, trend analysis, systemic improvement initiatives and communication with sales consultants and customer service.

Responsibilities Include:

• Conduct Analysis to identify systemic quality issues. Through collaboration determine corrective actions to drive implementation of improvements to reduce overall customer complaints and improve customer satisfaction
• Lead investigation of customer complaints to identify root cause and initiate effective corrective action in a resourceful & timely manner
• Engage testing lab to assist with product analysis
• Coordinate inspections/sorting activities with manufacturing facilities and distribution centers
• Coordinate implementation of permanent corrective actions through working directly with suppliers and internal manufacturing plants
• Effectively communicate with Sales & Customer Service to assure customer satisfaction with our responsiveness
• Track all customer complaints and provide regular status report updates
• Manage the Assurex system: implement configuration improvements, assist with development of new modules, maintain associate access, etc.
• Maintain all current quality standards, reports & records and distribute as needed
• Support FDA inspections/audits related to customer complaint files

KPI

• Timely investigation and closure of complaints
• Complaint Management System reporting
• Rework project tracking

Qualifications Include:

• Education: Associate degree required. B.S. in Technical related field preferred.
• Experience: 1 years Quality experience required. Prior experience in textile quality within a manufacturing environment is preferred.
• Skills Required: Detail oriented, organizational skills, problem solving, strong communication.
• Strong MS Excel, MS PowerPoint preferred.
• Other Requirements: Ability to travel to company locations as needed

Proudly, Standard Textile has earned a title of US Best Managed Company for the fourth year running, an honor awarded by Deloitte Private and The Wall Street Journal, celebrating the exceptional achievements of American private companies and their management teams.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join us!