What are the responsibilities and job description for the E-Commerce Salesperson position at Standard TV and Appliance?
Do you enjoy providing friendly, knowledgeable service to customers in a fast-paced retail environment?
Are you organized, self-motivated and detail-oriented, particularly when it comes to appliance sales and service?
Would you like to be part of a winning team with plenty of opportunities to earn AND grow your career?
THEN COME TALK TO US!
As the largest locally-owned appliance company, Standard TV and Appliance is searching for an eCommerce Salesperson to meet our growing online sales needs.
Job responsibilities include, but are not limited to:
- Providing excellent customer service in-person, via email and/or SMS text messages, and telephone.
- Converting website traffic into sales via online chat.
- Maintaining minimum sales standards as outlined by management.
- Maintaining a well-organized, responsible, and positive attitude.
- Additional job functions and position qualifications as listed below.
Position is full-time PLUS benefits. Salary is based on commission.
BENEFITS INCLUDE:
- Employee Discount Program on purchases
- Health and Dental Insurance
- Paid Time Off/Paid Holidays
- Stable company atmosphere (over 70 years in business!)
- PLUS FUTURE OPPORTUNITIES FOR ADVANCEMENT
ESSENTIAL JOB FUNCTIONS:
- Greet the customer with a smile and positive attitude.
- Provide customer service (treat the customers as your family).
- Engage active website visitors within 120 seconds of arriving on our site.
- Engage active 'live chat' requests within 15 seconds.
- Qualify leads and move conversations offline to phone, text, email and, if possible schedule appointment in retail locations.
- Maintain minimum sales standards per Minimum Expectations Addendum.
- Maintain accurate knowledge of all product functions, features and benefits sold by Standard TV and Appliance.
- Follow the Sales Handbook, Memos and Policies & Procedures.
- Dress as per Sales Handbook, including a name tag.
- Punctual for shift, should be punched in on or before start time.
- Ask the on duty Person-in-Charge (PIC) for assistance if you are not able to close the sale.
- Follow up on all bids, SOR reports, "NA" reports, and others as assigned.
- Follow up on all customer calls before leaving your shift.
- Follow online merchandise and pricing direction from the buying office.
- Attend regular sales meeting (as scheduled).
- Attend training sessions, Daily, Weekly, Monthly, factory off-site & on-site as required or available.
- Prioritize the preservation and protection of JBC Limited, LLC.'s (and all dbas) reputation and public image of integrity.
MINIMUM QUALIFICATIONS:
- Prior work experience offering friendly customer service in a fast-paced work environment.
- Must be detail-oriented; possess good organizational and appliance product knowledge skills.
- Excellent telephone etiquette.
- Fluency in English (written & verbal).
- Basic computer skills and experience.
- Ability to work a flexible schedule, i.e. Saturdays and/or Sundays until 10:00 p.m.
- Ability to follow merchandise directions, a plan to sell.
- Ability to lift 50lbs (assist in loading Appliances).
- Working knowledge of appliance hook up instructions.
- Ability to accurately calculate gross margins from cost reports.
- Ability to work positively in a team environment.
- Ability to work in a fast-paced environment and remain calm in stressful situations.
- Ability to work on several projects simultaneously.
PREFERRED QUALIFICATIONS:
- Prior builder/designer account experience a plus.
- Prior retail sales experience.
- Knowledge of "STORIS" system.
- Customer Service Certification from a business or accredited college.
- Strong computer experience, including Microsoft Word.
- Fluency in Spanish, Eastern European or Asian languages.
- Prior property management experience.
If this sounds like the role for you AND you work well as part of a team, have a great attitude and are looking to grow with a great company - APPLY TODAY!
CLICK HERE TO APPLY: https://www.standardtvandappliance.com/careers
Standard TV & Appliance.
Best Service. Best Selection. Best People.
