General Manager - The Forest Kansas City

Standard Wellness’s mission is to improve quality of life through safe and easy access to cannabis by providing consistent, high-quality product through innovation, vertical integration and aggressive regulatory reform.

We aim to create a new standard in the medical cannabis industry for quality, care, innovation, and education while still maintaining a focus and conscious understanding of how our decisions within the role effect the social and environmental impact in our community and for our patients. We’re committed to a research-driven, patient-centric approach in all that we do, and we work to have a lasting positive impact in our community.

Position Summary:

The General Manager will be responsible for all aspects of the day-to-day operations of the dispensary to include, but not limited to, overseeing the needs of all customer care, hiring team members, developing the dispensary team, and the overall performance of the store.

This position will be responsible for ensuring that the dispensary is operating in a manner that is compliant with all state and local rules and regulations. The General Manager will be the main point of contact with the Department of Health and Human Services and will oversee administrative duties of the dispensary.

Essential Job Functions:

• Manage, supervise, and direct the daily operations of the dispensary in accordance with state and local rules and regulations.
• Work with supervisor to develop and implement dispensary policies and procedures to ensure that they are in line with industry standards and in legal compliance with the Department of Health and Human Services.
• Maintain an in-depth knowledge of every product and strain in the dispensary as well as industry-wide product knowledge; provide education to dispensary associates about cannabis strains, edibles, concentrates, and consumption mechanisms.
• Oversee all aspects of receipt, storage, packaging, labeling, handling, tracking and dispensing of products containing marijuana and marijuana waste in accordance with state and local rules and regulations.
• Maintain a professional public relations image that communicates the mission for The Forest to the public and the cannabis industry as a whole.
• Responsible for communicating all regulatory and/or business needs to company leadership.
• Responsible for overall performance of the store including revenue, margins, and customer traffic.
• Direct hiring, scheduling, development, performance reviews, discipline, promotion, or termination activities of the dispensary staff.
• Other duties as assigned by your supervisor.

Qualifications Required:

• Must be at least 21 years of age.
• Must have a high school diploma, or the equivalent.
• Associates or bachelor’s degree in business or related field or commensurate experience, preferably in the retail or hospitality industry.
• Must be able to pass all background check requirements and obtain licensing as set forth by the Department of Health and Human Services.
• Must be able to perform the essential functions of the job with or without an accommodation.
• Must be able to read, write, speak, and understand the English language.

Preferred:

• Dispensary or cannabis industry experience and knowledge of Metrc or seed to sale tracking systems.
• Experience ordering for high-volume retail/hospitality setting.

Knowledge, Skills and Abilities:

This section outlines the knowledge, skills, and abilities necessary for the General Manager to be successful in their role. It is not intended to be an all-inclusive list.

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of principles and methods for showing, promoting, and selling products or services and sales control systems.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Monitoring/assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Ability to develop specific goals and plans to prioritize, organize, and accomplish your work.
• Ability to provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, and in-person
• Ability to handle complaints, settle disputes, and resolve grievances and conflicts, or otherwise negotiating with others
• Strong organizational skills
• Excellent written and verbal communication skills
• Ability to establish and maintain interpersonal relationships.
• Strong attention to detail with the ability to work in a fast-paced environment.