Administrator, Cust Service

Job Description

Customer Service Administrator

Springfield, IL

Build an Aviation Career You're Proud Of

We will support you to take on new challenges and grow your skills as you build relationships, ensure our teams are taken care of and advocate for our customers' needs. Our values like integrity, service, teamwork, and communication will make you proud to be part of StandardAero.

Grow our ever-growing business by assisting customers, reaching new ones, and developing program strategies to help us succeed. You'll build relationships, ensure our teams are taken care of, and advocate for our customers' needs.

As a Customer Service Administrator , you'll be creating things like schedules, work orders, job cards and updating spreadsheets and databases. This position is highly visible and requires excellent customer service capabilities. You will be covering Front Desk duties as needed while maintaining a positive approach when interacting with customers and other employees. You will assist other Teams as needed while providing a high level of computer, strong interpersonal, teamwork and problem-solving skills.

What you'll do :

• Create scheduling deposits, project midpoint, and final delivery invoices and send to the customer and project manager in a timely manner.
• Create the consume sheet and bid summary files using Excel to calculate the correct Sell, Cost, and estimated hours for each proposal.
• Conduct final review of work orders and dispatch invoices to customers. Make any adjustments as needed to invoice correctly per the pricing and terms of the customer proposal, to include invoicing per OEM warranty programs (i.e. Honeywell MSP, Dassault Falcon Care, etc.)
• Create the work order, job cards, firm price sell, and enter estimated labor hours into the RPA AS400 operating system.
• Assist operations with work order completion through communication, proactive actions, and positive reinforcement of StandardAero procedures and guidelines.
• Create the hangar books used by Operations to manage the work required within their respective departments.
• Assist the Credit Team to track customer payments and correct application of funds to the work order.
• Assist Credit Team and Project Manager with resolving any invoice discrepancies.
• Maintain positive communication with all departments through work order start and finish to ensure the highest level of customer service is provided.
• Cover the Front Desk duties when needed and maintain a positive approach when interacting with customers and other employees.

Position Requirements :

Salary : $22-25 hour, based on experience

Benefits that make life better :

Salary : $22 - $25