What are the responsibilities and job description for the CUSTOMER EXPERIENCE REPRESENTATIVE position at StandDesk?
Customer Experience is the hub of client support and advocacy at STAND DESK. Whether it’s helping with a simple question, solving a complex issue, or turning feedback into action to make our product easier to use, STAND DESK Support knows our clients inside and out, and does everything necessary to ensure a consistently positive experience. Ever felt like you kept having the same problem, or that the rep just wasn’t understanding the issue? It sucks, right? There’s nothing quite like awesome support, and it takes a team of attentive, empathetic, and critical thinkers who constantly strive for perfection!
Job Description
- Expertly address complex questions via email and phone within 24 hours, providing answers that are quick and easy to understand
- Smoothly convert leads into customers while cross and upselling
- Exceed expectations by creating “wow.. no ones ever done that for me before” moments with our customers
- Convert unhappy customers into raving fans
- Be the voice of STAND DESK in our Social Media community
- Represent STAND DESK with pride and passion, using your ‘Voice’ to communicate with customers in a friendly, professional manner
- Run point on customer issues that require masterful coordination between multiple STAND DESK teams
- Maintain and update customer cases accurately
- Thoroughly document case actions and follow our Desk.com label and custom field guidelines, ensuring all cases are accurately categorized
Qualifications
J-18808-Ljbffr