CONNECTIVITY TECHNICIAN II

Description

Connectivity Technician II                                                                                  Updated 7/24/2024

FLSA Classification:  Non-Exempt

Company Profile: Starting as a typewriter company in Chickasha, OK in 1934 to having offices across North Texas and Oklahoma, Standley Systems is committed to supporting businesses with the technology tools and resources needed to empower their employees to get work done.

As Standley Systems has evolved over the years to provide a more holistic approach to each client environment, we have expanded our team and resources to provide business technology solutions in two key areas: Print Technology Services and Managed Services.

Team Standley was founded on and continues to operate by a “People First” mindset. Standley may mean technology, but we are committed to listening and truly understanding our clients’ situations to not only provide a solution that keeps them moving forward, but to provide an exceptional experience for everyone, every time.

Our team is all in. With a set of core values driving who we are and how we do what we do, Standley Systems is not just a name, a company, a logo, or a building somewhere...It’s our team.

Work together. Win together. Our team understands and respects the role of the person next to them. To achieve an exceptional experience for everyone every time it requires each person, the department and division to own their respective piece of the process and understand how each function works together to achieve the win.

Looking for a workplace that is culture driven by a shared set of beliefs, vision, and values, where everyone is working toward a common goal with a high sense of purpose and conviction? Join our team!

Position Profile:  The Standley Systems Connectivity Technician II is responsible for, but not limited to, the equipment install process from delivery to training. This position will report to the Field Connectivity Supervisor.

Primary Responsibilities:

• Serve as on-site technician for equipment installation.
• Troubleshoot and configure advanced network settings on print and scan devices.
• Installing print drivers on Mac OS and Windows computers
• Set up SMB, SMTP and TWIAN scanning features on a variety of print and scan manufacturers
• Record events, problems and the resolution in the ticketing system
• Drive and operate Box truck with lift gate
• Operate Hand truck/dolly
• Operate mechanical pallet jack
• Maintain and clean company vehicle
• Train end users on installed hardware (groups of 1-20 attendees)
• Utilize company vehicle to deliver, load, and unload equipment
• Maintain and expand current technical knowledge by attending service training classes and meetings
• Use diagnostic tools and service aids, to assess and resolve equipment and system failures
• Advanced Assembly of accessories on Copy/Printers
• Assist end users on specific equipment requirements
• Be an active participant in team meetings
• Document resolutions and tips/tricks
• Provide feedback to management for process improvement

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in following are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Highly organized
• Strong verbal and written communication skills
• Working knowledge of digital copy machines and scanners
• Electrical and mechanical abilities

Computer Skills:

• Experience with IP addresses and installing network drivers
• Understanding of network fundamentals
• Proficient PC Skills

Experience:

• A Certification preferred
• 1 years’ experience in on-site support

Education:

• High School Diploma

Physical Requirements: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to pass drug and alcohol screen. Standley Systems has federal contracts that require compliance with the Drug-Free Workplace Act of 1988, therefore medical marijuana license-holders who test positive for marijuana will not be qualified for the position.
• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer and telephone keyboard
• Must Able to lift 50 pounds
• Regular, predictable attendance required
• Good driving record, valid driver’s license, and proof of insurance

Connectivity Technician II

I have read this job description and I completely understand all my job duties and responsibilities.  I can perform the essential functions as outlined with or without reasonable accommodation.  I understand that this list is not all inclusive but subject to change by management.

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Qualifications