What are the responsibilities and job description for the Transportation Client Service Manager position at Stanley Consultants?
Job Title - Transportation Client Service Manager
Location - West Palm Beach, Florida
Job Type – Hybrid, Onsite, Remote
ABOUT STANLEY CONSULTANTS
Improving Lives Since 1913. Stanley Consultants has been helping clients solve essential and complex energy and infrastructure challenges for over 110 years, successfully completing more than 50,000 engagements in 120 countries and all 50 states and U.S. territories. Values-based and purpose-driven, Stanley is an employee-owned company of engineers, scientists, technologists, innovators and client-service experts who are recognized for their commitment and passion to make a difference. The company garnered a recent Top Workplaces USA Today ranking and followed it with recognitions for outstanding compensation and benefits and work-life flexibility. For more information on Stanley Consultants, please visit https://www.stanleyconsultants.com.
We are seeking a highly energetic and entrepreneurial individual to lead the business development for existing and new transportation clients within the West Palm Beach metropolitan area and throughout southeast Florida.
The successful candidate will have a Florida network of transportation connections and regional expertise in one or more of the following:
- Traffic and Transportation Planning
- Roadway/Highway/Interstate Design
- Traffic Engineering
- Construction Management
What You Will Be Doing:
- Lead the development of a vision and strategic plan to further grow the Florida presence to increase sales and revenue for our transportation business.
- Initiate, develop, and maintain close client relationships with Florida clients including, but not limited to, the Florida Department of Transportation, Florida’s Turnpike Enterprise, Palm Beach County, Broward County, and other municipal entities.
- Responsible for client selection, prioritization and developing client account plans for assigned clients including identification of project opportunities and pursuits.
- Lead, organize, and develop a strategic client relationship plan to align our key team members with key client staff.
- Responsible to lead Go/No-go decisions with input from key staff on all opportunities.
- Lead pre-positioning efforts prior to client advertisement.
- Lead and utilizes key local and market team members in business development efforts.
- Responsible for managing and meeting the business development budget.
- Understand the various selection processes and criteria used by our clients.
- Develop creative and innovative approaches to project development.
- Manage the preparation of proposals, presentations, contract procedures, client invoicing, and collections.
- Actively participate in American Society of Civil Engineers (ASCE), American Council of Engineering Companies (ACEC), or other professional organizations at the local and regional levels.
- Maintain a network of professional contacts and recruits talented technical individuals to join the Stanley team.
- Provide leadership during project execution.
- Lead our efforts in Client Satisfaction.
- Maintain marketing database and prepares routine reports on sales efforts.
Required Qualifications:
- Bachelor of Science or Business Administration degree.
- At least 20 years of relevant experience in a consulting engineering or state department of transportation environment.
- Proven track record of successful networking.
- Working knowledge of funding sources for transportation projects.
- Able to travel throughout the State of Florida and occasional trips out of state, as needed.
Preferred Qualifications:
- Professional Engineer (PE) license, AICP, or PTOE registration/certification.
- Experience with the initiation, development, and maintenance of close client and staff relationships.
- Experience with the delivery of transportation projects; the execution of creative approaches to project development; and personal dedication to serving client needs.
The Client Service Manager will be based in West Palm Beach, Florida office with travel throughout the State of Florida and occasional trips out of state.
We would be pleased to have you join our winning team!
Stanley’s Approach to Flexibility
While some members choose to work out of their local office on a full-time basis, we offer a hybrid schedule for eligible positions consisting of two days a week in the office, two days a week remotely, and Friday being a flexible day that can be worked either in the office or at home. Eligible roles can also offer a compressed workweek schedule. Members who participate will be assigned a 9/80 work schedule, meaning every other Friday off!
What we offer:
- Member-Owned. Member-ownership is at the heart of our culture, aligning client satisfaction, company performance, and personal reward.
- Work-Life Balance. We realize there’s more to life than just work.
- Paid Time Away. Stanley Consultants offers numerous paid holidays, generous paid time off (PTO), parental leave, and professional development leave.
- Health Portfolio. We provide a comprehensive portfolio of health services including medical, dental, vision, FSA, HSA, Doctor On Demand, wellness reimbursement, and mental health resources.
- Financial Health. We offer life insurance, short- and long-term disability insurance, identity theft protection, and many other benefits.
- Professional Growth. When your skills grow, so do we, which is why we offer tuition assistance, professional society membership, and more.
- Financial Rewards. We share our prosperity with members through company stock ownership, a generous 401K match, incentive compensation, and profit-sharing contributions to retirement 401K plans.
- Click Here: A Great Place To Work
Learn more about Stanley Consultants in this short video: Working at Stanley Consultants
Stanley Consultants does not welcome unsolicited resumes from staffing and recruiting agencies. Any unsolicited resumes submitted to Stanley Consultants, including but not limited to resumes submitted directly to Stanley Consultants members, or any of our representatives, will be deemed the property of Stanley Consultants.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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