What are the responsibilities and job description for the Sr. Technical Support Specialist position at Stanley Martin Companies LLC.?
At Stanley Martin Homes, we believe our team makes the difference in everything we do. That’s why we live by our four values:
Our Team Makes the Difference
Succeed with knowledgeable, driven, and dedicated people working together
We Are Homebuyer Focused
Keep our customers and their satisfaction central to all that we do
We Have a Passion for Excellence
Strive to keep improving with our focus on the Stanley Martin Way
We Do the Right Thing
Act with the highest standards of integrity, every day
Stanley Martin Homes was ranked #12 Largest Private Company in the Greater Washington area by the Washington Business Journal. This achievement highlights Stanley Martin’s growth and success as well as its commitment to its team members and company culture.
A Day in the life
A day in the life of a Senior Technical Support Specialist is a blend of hands-on troubleshooting and strategic oversight. You'll provide on-site and remote desktop support, resolving user issues promptly to ensure uninterrupted operations. With a focus on maintaining hardware inventory and monitoring server logs, you'll proactively address potential issues and ensure system reliability. Your responsibilities include installing and configuring software, conducting routine maintenance, and creating user accounts to support seamless operations. With a self-motivated approach, you'll tackle complex problems, develop training materials, and collaborate with IT teams to implement effective solutions. Whether in the office or field, your dedication to user satisfaction and system integrity drives your daily activities.
Technical Tools Used Daily
The ideal Senior Technical Support Specialist candidate is a self-starter, is organized and detail-oriented, with a positive attitude. Being able to thrive in a high-volume environment while communicating clearly and building strong internal and external relationships is imperative to the success of this role
Must Haves
Stanley Martin expanded into Northern Virginia in 1971, Charlottesville, VA in 2013 and both Richmond, VA and Raleigh, NC in 2014. In 2017, Stanley Martin joined the Daiwa House Group, which provided the opportunity to expand into Atlanta, GA and Charleston, SC in 2018 and again in 2020 into Columbia, SC and Charlotte, NC among other metro areas on the east coast. We are proud of our 50 years of success and look forward to helping homebuyers find their dream home every day.
To hear from our current team members about why they love working at Stanley Martin, click here.
Our Team Makes the Difference
Succeed with knowledgeable, driven, and dedicated people working together
We Are Homebuyer Focused
Keep our customers and their satisfaction central to all that we do
We Have a Passion for Excellence
Strive to keep improving with our focus on the Stanley Martin Way
We Do the Right Thing
Act with the highest standards of integrity, every day
Stanley Martin Homes was ranked #12 Largest Private Company in the Greater Washington area by the Washington Business Journal. This achievement highlights Stanley Martin’s growth and success as well as its commitment to its team members and company culture.
A Day in the life
A day in the life of a Senior Technical Support Specialist is a blend of hands-on troubleshooting and strategic oversight. You'll provide on-site and remote desktop support, resolving user issues promptly to ensure uninterrupted operations. With a focus on maintaining hardware inventory and monitoring server logs, you'll proactively address potential issues and ensure system reliability. Your responsibilities include installing and configuring software, conducting routine maintenance, and creating user accounts to support seamless operations. With a self-motivated approach, you'll tackle complex problems, develop training materials, and collaborate with IT teams to implement effective solutions. Whether in the office or field, your dedication to user satisfaction and system integrity drives your daily activities.
Technical Tools Used Daily
- Microsoft Office
- Operating systems (Win 11)
The ideal Senior Technical Support Specialist candidate is a self-starter, is organized and detail-oriented, with a positive attitude. Being able to thrive in a high-volume environment while communicating clearly and building strong internal and external relationships is imperative to the success of this role
Must Haves
- Technical support experience, education, certifications, or a combination
- A desire to learn and motivation to excel in a customer service-centric environment
- A valid driver’s license and available transportation for support of remote facilities
- Experience and/or education in computer networking, PC/Mac environments, server support, phone system administration, Cisco hardware, Exchange, and virtual environments
- Access to competitively priced, high-quality health care options through Aetna, and EyeMed, along with employer-paid ST and LT disability, basic life and AD&D insurance (including employee-paid life, Legal Resources, and Aflac supplemental options)
- Plan for the future by investing in a 401(K), with up to $5K employer match, invest even more with our Health Savings Account (HSA)
- Put your family first with benefits, including 3 weeks of paid parental leave and a Flexible Spending Account (FSA) for dependent care
- 12 weeks of paid maternity leave through our Short-Term Disability Plan
- Receive well-rounded wellness benefits, including free and low-cost mental health resources and support services through our Employee Assistance Program
- Continue your education with tuition and certification reimbursement
- Rest and relax with 15 days of vacation (increases with tenure) and 6 days of paid sick leave
- Protect yourself from identity theft or travel mishaps with our no-cost coverage
- Receive great discounts on buying a Stanley Martin home and discounts with our partners in mortgage and title services as well as cell phone service through Verizon
- Get access to your paycheck early with an advanced pay option through Dayforce Wallet
- Support local charities that are important to you through our Giving Back Program; with up to $250 match, 8 hours leave and more
Stanley Martin expanded into Northern Virginia in 1971, Charlottesville, VA in 2013 and both Richmond, VA and Raleigh, NC in 2014. In 2017, Stanley Martin joined the Daiwa House Group, which provided the opportunity to expand into Atlanta, GA and Charleston, SC in 2018 and again in 2020 into Columbia, SC and Charlotte, NC among other metro areas on the east coast. We are proud of our 50 years of success and look forward to helping homebuyers find their dream home every day.
To hear from our current team members about why they love working at Stanley Martin, click here.
Salary : $250
