What are the responsibilities and job description for the Customer Care / Inside Sales Representative US position at Stanley?
Mission
As a Customer Care / Inside Sales Representative, you will play a critical role in supporting our US expansion efforts by ensuring outstanding customer service and driving sales growth. You will be the first point of contact for our customers, providing personalized assistance and effectively managing the sales pipeline. This role requires a blend of customer care excellence and proactive sales engagement, contributing to both customer satisfaction and revenue generation.
Main responsibilities
- Customer Support : Provide prompt, professional, and courteous service to customers via phone, email, and chat. Address customer inquiries, resolve issues, and provide product information to ensure a positive customer experience.
- Sales Engagement : Actively engage with potential customers, identify sales opportunities, and guide them through the sales process. Utilize your product knowledge to recommend solutions that meet customer needs, aiming to close sales and achieve targets.
- Order Management : Process customer orders accurately and efficiently. Ensure timely delivery of products and handle any order-related issues, coordinating with other departments as necessary.
- Customer Relationship Management : Build and maintain strong relationships with customers, fostering loyalty and repeat business. Track interactions and manage customer data in the CRM system to ensure accurate and up-to-date records.
- Market Understanding : Develop an understanding of the US market, including customer expectations, industry trends, and cultural nuances. Adapt your approach to customer care and sales strategies to meet market demands.
- Collaboration : Work closely with the Inside Sales team and other departments, including logistics, marketing, and finance, to ensure a seamless customer experience and align efforts with overall business objectives.
- Performance Tracking : Monitor and report on sales performance and customer satisfaction metrics. Use data to identify areas for improvement and contribute to the continuous enhancement of processes.
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