What are the responsibilities and job description for the Service Advisor/Team Service Manager position at Stanley?
Job Title: Experienced Service Advisor
Location: Stanley Chevrolet
Position Type: Full-Time
About Us:
At Stanley Chevrolet, we pride ourselves on providing exceptional customer service and offering a smooth, efficient experience for every person who walks through our doors. As a leader in the automotive industry, we are committed to excellence, and we are looking for a dedicated Experienced Service Advisor to join our team and help us continue delivering top-tier service to our valued customers.
Position Overview:
As an Experienced Service Advisor at Stanley Chevrolet, you will be the vital link between our customers and our service team. You will be responsible for managing the service process, ensuring customers receive clear communication and expert recommendations for their vehicle needs. This role demands strong interpersonal skills, an understanding of automotive service processes, and an unwavering commitment to delivering an exceptional customer experience.
Key Responsibilities:
- Greet customers and assess their service needs with a friendly, professional demeanor.
- Listen attentively to customer concerns and provide knowledgeable guidance and recommendations on vehicle maintenance and repairs.
- Maintain clear, ongoing communication with customers throughout the service process, updating them on progress, costs, and timelines.
- Coordinate with technicians to ensure work is performed efficiently and accurately, maintaining high-quality standards.
- Create and manage service orders, ensuring all necessary information is accurately documented.
- Follow up with customers post-service to ensure satisfaction and encourage long-term loyalty.
- Handle customer inquiries, complaints, and issues with empathy and professionalism, working to resolve concerns quickly and effectively.
- Stay up-to-date with product knowledge, automotive technology, and service processes.
Qualifications:
- Previous experience as a Service Advisor or in a customer service-focused role within the automotive industry.
- Exceptional communication skills and the ability to connect with customers, both in person and over the phone.
- Strong problem-solving abilities, with a focus on customer satisfaction.
- Ability to manage multiple tasks while maintaining attention to detail.
- A strong work ethic, positive attitude, and a team-oriented mindset.
- Basic automotive knowledge and an understanding of vehicle maintenance and repair is highly preferred.
- Experience with service software systems is a plus.
Why Stanley Chevrolet?
- Competitive salary and benefits package.
- A positive, customer-focused work environment.
- Ongoing training and development opportunities.
- The chance to make a real impact by providing top-notch service to our valued customers.
If you’re passionate about delivering an exceptional customer experience, have a strong automotive service background, and thrive in a fast-paced environment, we want to hear from you! Apply now and join the Stanley Chevrolet family.
To Apply:
Please submit your resume and a cover letter outlining your qualifications and experience to https://careers.hireology.com/stanleysubaru
Stanley Chevrolet is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
