What are the responsibilities and job description for the Customer Chaos Specialist (Customer Service) position at Stanton Sofas?
Are you someone who thrives in a dynamic, fast-paced environment and views chaos as an opportunity to create order and solutions? Do you enjoy thinking on your feet and learning as you go? If so, you could be the perfect fit for our team!
As the leading custom sofa company in the Northwest, we're searching for a problem-solver who can inspire confidence in our customers. We go above and beyond to provide exceptional service to our customers, and our retail sales partners are essential to our success. We empower them to confidently sell Stanton sofas as their own, and we're looking for someone who can become a trusted resource for both our customers and our retail partners.
The ideal candidate will master our products, solve problems, and communicate effectively to build trust. This is not a role for someone who prefers strict structure, repetitive tasks, or working alone. This is an opportunity to be part of a team that plays a vital role in making our products a customer favorite. Your input will matter, and you won't just be following a script.
If you're interested in joining our team, apply now by sending your resume to HR@stantonsofas.com.
Job Summary:
In this role, you will create strong connections with our customers, ensuring they feel valued and part of our team by responding to their inquiries and resolving issues with empathy, efficiency, and assurance. Communication is primarily through phone and email. To succeed, you’ll need to exercise discretion and judgment in determining when to follow standard procedures and when to make exceptions. This takes place in a fast-paced environment, where team members must handle multiple demands simultaneously and be skilled at multitasking and prioritizing tasks.
Duties
Collaborate with customers and internal teams to achieve the following:
- Ensure each customer feels valued and appreciated.
- Respond to inquiries regarding products or orders via phone or email.
- Follow up with customers on any questions or issues that cannot be resolved immediately.
- Identify the necessary steps to address customer concerns effectively.
- Take appropriate actions to resolve customer problems promptly.
- Communicate product-related issues to the production team.
- Work with both internal and external repair partners to ensure customer satisfaction.
- Success in this role will be reflected when customers specifically request your assistance.
Essential Skills
- Active Listening
- Problem Solving
- Sound Judgment – knowing when to make exceptions to standard procedures
- Strong relationship-building skills over the phone
- Ability to multitask and prioritize in a fast-paced environment
- Capacity to quickly learn product knowledge
- Proficiency in learning and using office software programs
Requirements
- Previous experience in an office environment or call center preferred.
- Strong verbal communication skills in English; ability to communicate clearly and effectively.
- Proficiency in using computers, including typing skills and familiarity with customer service software.
- Experience in cash handling is a plus.
- Ability to work independently as well as part of a team.
- A positive attitude with a commitment to providing excellent customer service.
- Flexibility to adapt to changing priorities and handle multiple tasks efficiently.
Job Type: Full-time
Pay: $22.00 - $28.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- Morning shift
Work Location: In person
Salary : $22 - $28