What are the responsibilities and job description for the Receptionist - Accommodation Available - Lymington, Hampshire position at Stanwell House Hotel?
Receptionist - Accommodation Available - Lymington, Hampshire
Location : Boutique Hotel, Lymington
Contract : Full-Time, Permanent
Shifts : 5 days out of 7, including weekends, covering early and late shifts.
Job Description :
We are seeking a friendly, reliable, and customer-focused Receptionist to join our dynamic team at a charming boutique hotel located in the heart of Lymington. As the first point of contact for our guests, you will play a key role in creating a welcoming and memorable experience for all who stay with us.
Key Responsibilities :
- Guest Check-In & Check-Out : Efficiently manage guest check-ins and check-outs, ensuring smooth arrivals and departures.
- Customer Service : Provide exceptional customer service, offering assistance with reservations, inquiries, and guest requests.
- Reservations : Handle phone calls, emails, and online bookings, ensuring accurate data entry and up-to-date availability.
- Guest Relations : Address any guest concerns or complaints in a professional and timely manner, ensuring their comfort and satisfaction.
- A dministrative Tasks : Maintain accurate records, process payments, and ensure the hotel’s database is up-to-date.
- Communication : Liaise effectively with housekeeping, management, and other departments to ensure seamless service delivery.
- Security & Safety : Ensure the safety and security of guests by following hotel policies and procedures, including emergency protocols.
Key Requirements :
B enefits :
If you are passionate about delivering exceptional guest experiences and are looking for a rewarding role in a welcoming and picturesque setting, we would love to hear from you!
How to Apply :
Please submit your CV and a cover letter detailing your relevant experience and why you would be a great fit for this role. We look forward to hearing from you!