Field Service Technician (Entry and mid-level)

Star Charge is a smart energy solution provider, developing smart charging and energy hardware, reliable software, and worry-free services. Our smart charging hardware products include both AC and DC units. We have core R&D technologies such as the Internet of Things, dynamic power distribution, and V2X (vehicle to anything) technology. In the light of our supports with providing smart transportation and smart energy through innovative applications of the industrial Internet, we could finally realize the long-term dream of Mobility Electrification, Energy Digitalization.

Star Charge is a global leading provider of EV charging solutions and energy solutions. With a strong commitment to sustainability, Star Charge aims to revolutionize the way we charge and power electric vehicles, enabling a cleaner and greener future.

Star Charge website: https://www.starcharge.com

Summary

We are looking for a Field Service Engineer who is passionate about providing the best quality of service for our customers and helping them to solve problems. You will be facing customers directly and traveling to customers sites frequently. At our growing company based in the US, a can-do attitude is a must. If you are up to challenges and like a rewarding career, then you will likely to be successful in this role. You will be working closely with FAE team, Sales team and Operations department to make the workflow seamless and ensure efficiency.

Your Main Responsibilities

• Conduct site visits to troubleshoot, diagnose and repair EV chargers.
• Process, escalate tickets, track resolution status for customers.
• Track customers issue, provide customer support and serve as clients escalation point.
• Support executing FW manual test cases and other hardware/firmware development activities.
• Produce clear and concise request reports and communicate issues clearly with HQ personnel.
• Read system logs to better understand the hardware issues.

Required Knowledge and Skills

Good understanding of installation, commissioning, troubleshooting, electrical safety and equipment O&M.

Required Education and Experience

2 years of education beyond high school in college or technical school

Preferred Education and Experience

Bachelors degree in electrical engineering, automation, mechanics, electronics or equivalent fields.

At least 1 year of work experience in EVSE/Solar/ESS O&M, automotive, construction, installation and network operation.

Physical requirements

Being able to lift and move equipment weighing up to 50 pounds.

Traveling requirements

25%-50%

Company Benefits

• 401k match
• Medical/Dental/ Vision insurance
• Paid sick leave and paid vacation time