What are the responsibilities and job description for the Customer Service/Public Relations Specialist position at Star Communications LLC.?
Job Title: Customer Service/Public Relations Specialist
Hourly Rate: $28 - $32 per hour
Employment Type: Full-time
Location: Houston, TX
Job Overview:
We are seeking a dynamic and customer-focused Customer Service/Public Relations Specialist to join our team. This role is perfect for someone with excellent communication skills who thrives in a fast-paced environment and has a passion for creating positive relationships with customers and the public. You will be responsible for representing the company, assisting customers, handling inquiries, and maintaining a positive public image.
Key Responsibilities:
- Provide outstanding customer service through multiple channels (phone, email, chat, in-person) to ensure client satisfaction.
- Address customer inquiries, concerns, and complaints in a professional and empathetic manner.
- Build and maintain strong relationships with clients and the community.
- Assist with public relations efforts by drafting press releases, social media content, and other communications as needed.
- Collaborate with internal teams to address customer needs and improve service delivery.
- Organize and participate in community events or campaigns to enhance the company’s image.
- Monitor customer feedback and provide insights for continuous improvement.
- Maintain accurate records of customer interactions and issue resolutions.
Qualifications:
- Proven experience in customer service, public relations, or a related field.
- Strong written and verbal communication skills.
- Ability to remain calm and professional in challenging situations.
- Excellent interpersonal skills with a customer-centric attitude.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A positive and proactive approach to problem-solving.
Why Join Us?
- Competitive hourly rate of $28 - $32.
- Opportunity for professional growth and development.
- Work in a supportive and collaborative environment.
- Employee benefits package.
- Be part of a company that values strong relationships and customer satisfaction.
If you're passionate about delivering exceptional service and building relationships, we would love to hear from you! Apply now to join our team and make an impact in a role that truly matters.
Salary : $28 - $32
