What are the responsibilities and job description for the Order Fulfillment Manager position at Star Communications LLC.?
We are looking for an experienced and highly organized Order Fulfillment Manager to oversee the entire order fulfillment process, from order receipt to delivery. In this role, you will be responsible for managing a team, ensuring orders are processed and shipped accurately and efficiently, and optimizing fulfillment operations. Your leadership, attention to detail, and ability to implement continuous improvements will be critical to ensuring customer satisfaction and operational efficiency.
Hourly Rate: $28
Key Responsibilities:
- Oversee the daily operations of the order fulfillment department, ensuring all orders are processed, packed, and shipped on time
- Lead, train, and manage a team of fulfillment associates to meet productivity goals and maintain high-quality standards
- Ensure orders are accurately picked, packed, and labeled according to customer specifications and company guidelines
- Monitor and track order statuses to ensure timely dispatch and delivery
- Collaborate with inventory, warehouse, and shipping teams to maintain smooth workflow and inventory accuracy
- Review and resolve any issues related to order fulfillment, including discrepancies, delays, or damaged goods
- Implement and improve standard operating procedures (SOPs) to optimize fulfillment processes and increase efficiency
- Analyze order fulfillment data and performance metrics, providing regular reports to senior management
- Maintain a focus on customer satisfaction by ensuring that all orders meet customer expectations and quality standards
- Coordinate with suppliers, carriers, and logistics teams to ensure timely delivery and address any shipment concerns
- Manage returns and exchanges, ensuring proper documentation and adherence to company policies
- Monitor inventory levels and collaborate with the purchasing team to manage stock levels for efficient order fulfillment
Requirements:
- High school diploma or equivalent required; a degree in Business, Supply Chain Management, or related field is a plus
- Proven experience in order fulfillment, warehouse management, or logistics, with at least 2-3 years in a leadership or supervisory role
- Strong leadership and team management skills, with the ability to motivate and guide staff
- Excellent organizational and time-management abilities
- Ability to analyze performance data and generate actionable insights for continuous improvement
- Proficiency with order management systems, warehouse management software, and Microsoft Office Suite
- Strong communication skills and the ability to collaborate effectively with other teams
- Problem-solving skills and the ability to address issues related to fulfillment and shipping quickly
- Knowledge of inventory management and supply chain best practices
- Ability to work in a fast-paced, deadline-driven environment
Salary : $28
