What are the responsibilities and job description for the Dispatcher/scheduler position at Star Nonemergent Transportation, LLC?
Benefits/Perks
We are seeking a professional and skilled Dispatcher/scheduler to join our team. In this role, you will receive emergency and non-emergency calls and make quick decisions to ensure the proper action is taken. The ideal candidate is highly organized with the ability to multi-task and work well under pressure.
Responsibilities
- Competitive Compensation
- Career Growth Opportunities
We are seeking a professional and skilled Dispatcher/scheduler to join our team. In this role, you will receive emergency and non-emergency calls and make quick decisions to ensure the proper action is taken. The ideal candidate is highly organized with the ability to multi-task and work well under pressure.
Responsibilities
- Receive inbound non-emergency calls
- Collect and document information from callers
- Prioritize calls according to the level of urgency
- Transmit information to the appropriate person or department
- Direct response vehicles to appropriate location
- Enter and assign rides to the drivers using software and ensure that rides are assigned promptly and accurately
- High school diploma/GED
- Previous experience as a Dispatcher or in a similar position
- Excellent typing and data entry skills
- Understanding of best practices and procedures for nonemergency response situations
- Strong verbal and written communication skills
- Highly organized with the ability to multitask and prioritize projects
- Ability to work well under pressure
- Ability to answer heavy phone calls