Case Manager - WFDC 9104 (18-24 YR Old)

All applicants MUST apply on our website, create, and complete the profile by adding at least (3) employers for Work History, upload your Current Resume (MO/YR format for Start/End Dates), and (3) Professional References. Incomplete profiles will not be considered.

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*Must desire to work with the 18–24-year-old demographic*

Hours: 8:00am-4:30pm or 8:20am - 5:00pm Tue-Sat | Location: 2575 Reed Road, Houston, TX 77051 

Job Summary:

Manage the life cycle of the clients to include but not limited to ministry, developing their short and long-term objectives, holding them accountable, handling and resolving grievances, discipline, and (if appropriate) termination. Case Manager-I is to ensure each resident is following a program that will assist in the transition from homelessness to self-sufficiency, to maintain order in the facility and to keep accurate records on each resident.

Job Responsibilities:

1. Manage the life cycle of the clients to include but not limited to ministry, developing their short and long-term objectives, holding them accountable, handling and resolving grievances, discipline, and (if appropriate) termination. Model Christian character, advise, and counsel residents using Biblical principles.  
2. Conduct assessment through one-on-one interview as it relates to identifying appropriate programming for residents.  Log all the pertinent information in the Case Worthy system.
3. Consult with resident’s one-on-one on a weekly basis on their progress and make detailed documentation for the file immediately after closure of the session.
4. Maintain accurate records on each resident. 
5. Enroll all residents in an appropriate program as well as required classes within the Case Worthy system as required. 
6. SOARS certified in efforts to conduct one-on-one assessments and completion of application process for SSI/SSDI services.  Assist all residents with social services to include letter of residency, state identification, driver’s license, social security card, food stamps, WIC, TANF, Attorney General, etc.
7. Provide shadowing supervision to new Case Manager Staff.
8. Participate in regular staffing meetings regarding residents’ progress.
9. Refer residents with specific needs to the appropriate program or counselor.
10. Attend regular Case Management meetings and other meetings.
11. Enforce rules, policies, and procedures as appropriate.
12. Screen residents for substance abuse, both random and for cause.
13. Participate in trainings as assigned.

Other Job Responsibilities:

1. Participate in Ministry and prayer activities, as appropriate
2. Other duties as assigned.

Qualifications: 

Education, Skills & Experience:  B.A. or B.S. in Social Science or related work experience or an equivalent combination of education and experience. 1 year working experience in the field of Social Science as a Case Manager preferably with those with mental health problems. Good computer skills and knowledge of Microsoft Windows, Microsoft Word and Excel. (Valid Texas Driver’s License with acceptable driving record and current liability insurance required). 

Average to above aptitude in counseling and conflict resolution. 

Be able to work respectfully, professionally and in a Christ-like manner with everyone, able to maintain required residents/staff boundaries and possess a willingness to serve the Lord in a ministry that deals with homeless men, women and children. 

Equipment Used: PC with word processor, spreadsheet, and data bases software. Ability to drive a 12-passenger van.

Work Environment: Indoor office environment.  Schedule may be subject to change to meet the business needs of the mission. Local travel may be required.  Exposure to infectious diseases, poor hygiene, drug usage, verbal and physical abuse and other emergency situations relative to the homeless population is normal. Professional dress. Jeans with no holes/fraying may only be worn on Fridays and only as long as a Star of Hope shirt (T-shirt, polo-style or sweatshirt) is worn. 

Relations with Others: Ability to communicate effectively with all levels of staff and clients both oral and written. Extensive client contact; additional contact with donors, volunteers, vendors, media representatives, employees of SOH and representatives from other social agencies. 

Physical Requirements: Ability to bend, stoop, and climb stairs.  Normal vision and hearing required.

Other: Able to support through word and action the Star of Hope “Christ-centered” Mission statement, Faith Statement, and the mission’s core values of integrity, excellence, and commitment to life change.

Date Job Description Became Effective:  2/19/2024

Star of Hope is a Christ-centered, community funded, non-profit religious organization.

The above job description is intended to describe the general nature and level of work being performed by an employee in this position. They are not intended to be an exhaustive list of all duties, responsibilities and qualifications of an employee assigned to this job. I have read and agree to the duties outlined above and understand that in order to adjust to changes in business, it may be necessary to modify the job, add to or remove certain duties and responsibilities, or be reassigned to an alternate position. This statement does not alter the “at will” status of employment at Star of Hope.