Process Improvement & Training Coordinator

Essential Functions:

Process Improvement Support:

• Conduct analyses of business processes to identify inefficiencies and recommend improvements.
• Collaborate on process optimization projects, including ERP system upgrades and documentation of product data sheets.
• Manage key project logs such as the CSI log, ensuring timely updates and resolution of entries.
• Develop and maintain process documentation, standard operating procedures, and workflow diagrams.
• Collect and analyze data to measure the success of implemented process improvements.
• Assist in the development and communication of new policies and procedures.

Training Support:

• Create concise and user-friendly training guides, cheat sheets, and other instructional materials.
• Fill in as a facilitator for training sessions in the absence of the Head of Training & Process Improvement.
• Assist in the scheduling, preparation, and logistics of training activities.
• Provide one-on-one support to employees for training follow-ups or clarifications.

Duties and Responsibilities:

• Support the implementation of process improvement initiatives to ensure alignment with organizational goals.
• Document and address performance issues related to processes following established guidelines.
• Coordinate with cross-functional teams to identify and resolve process-related issues.
• Regularly review processes and recommend continuous improvements for efficiency.
• Evaluate training effectiveness and recommend updates to ensure relevance and impact.
• Maintain accurate records of training activities and project progress.