Inside Sales Representative - Plant Division

Summary

The Plant Division – Inside Sales role is involved in all aspects of the customer service, order fulfillment and sales support processes. This position will perform customer service activities for the Plant Division including; order entry, inside sales support, along with assisting other customer service functions and sales support activities as requested.

Duties and Responsibilities

• Receives, reviews, and enters customer orders.
• Facilitates resolution of inquiries and customer concerns related to the order delivery process.
• Responsible for building and maintaining relationships with an established base of accounts through excellent customer service.
• Handles inquiries about status, shipping, and standard pricing of products and/or services for all customers.
• Supports order tracking, price quoting, and scheduling.
• Responds to complaints and disputes within a reasonable limit of authority and recognizes when to escalate customer service issues to the supervisor.
• Supports customers with referrals to the appropriate specialist for technical support and/or problem resolution when appropriate.
• Presents product promotions to customers to increase sales and customer awareness of products and services.
• Uses the computer system to provide information on pricing, availability, and alternate product selection to complete transactions.
• Resolves pricing situations encountered during customer transactions using current sales policies.
• Works effectively with others in a team-based environment to accomplish organizational goals and to identify and resolve problems.
• Works with outside sales on pricing, problem-solving, and projects.
• Other duties as assigned.

Education/Experience

Required:

• 4-year college degree or equivalent

Preferred:

• Minimum 2 years of experience in B2B-related field

Knowledge, Skills, Licenses, Certifications, Etc.:

Required:

• Problem-solving skills
• Intermediate Microsoft Office and computer skills; Excel skills including, sorting functions, formulas, and more advanced functions
• Extremely detail-oriented with strong time management and prioritization skills
• Minimum 40 wpm typing skills
• Excellent customer service and people skills
• Ability to work independently and collaboratively as a team to achieve goals
• Strong organizational and multi-tasking skills

Physical Demands

• The ability to sit for extended periods of time
• Use of office equipment requiring both mental and physical dexterity and repetitive hand and arm motion

Work Environment

• Fast-paced, cube environment, with some level of distractions

Join us as we strive for excellence in sales, fostering strong relationships with our clients while achieving our business goals. If you are passionate about sales and customer service and eager to make an impact, we encourage you to apply!

Star Pipe Products is an Equal Opportunity Employer

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Supplemental Pay:

• Performance bonus

Ability to Relocate:

• Houston, TX 77082: Relocate before starting work (Required)

Work Location: In person

Salary : $55,000 - $65,000