Surgical Scheduler/ Patient Care Coordinator

OVERVIEW:

Under the direction of the Star Plastic Surgery Chief Medical Director, responsible for performing a variety of customer service and administrative tasks essential for managing patient care and ensuring a positive experience for patients and callers.

FULLTIME: MON-FRI 9:00AM-6PM SOME SATURDAYS 9-1AM.

Duties, functions, and responsibilities:

• Assist with answering incoming telephone calls/ emails/ other forms of lead contact on call center lines.
• Greet patients and other reception duties, such as scheduling appointments, providing patients with information, explaining services, collecting payments, and surgical scheduling.
• Schedule/board patients for 2 surgeons within the practice and communicating with other medical facilities to schedule surgeries and obtain medical records via fax, phone, or email.
• Performs other related duties as assigned.
• Positive "can-do" attitude is a must!

Knowledge, skills, and abilities:

• Knowledge of the principles and processes for providing friendly and quality customer service.
• Knowledge regarding laws related to HIPAA, patient and employer confidentiality.
• Excellent computer skills and familiarity with Microsoft Office programs.
• Detail oriented with excellent organizational skills.
• Skill in communicating effectively with the public and other employees.

Minimum qualifications:

• At least two years experience in a medical office or healthcare setting.
• Excellent interpersonal, oral and written communication skills.
• Formal computer training or equivalent work experience.
• Understands medical terminology and anatomy.
• Understands insurance and patient billing and reimbursement.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• Monday to Friday
• Rotating weekends

Work Location: In person

Salary : $20 - $24