Field Sergeant

Hiring for a Security Field Supervisor (Sergeant)

• Location: Madison WI

• Flex of Second and Third Shift Sgt

• Weekend Availability Required

• Consecutive Days Off

• Take home Squad

Star Protection and Patrol is hiring a Field Supervisor (Sergeant). The Field Supervisor supports operations by remotely managed accounts by performing on-site supervision of Security Personnel (SPs) and ensuring site coverage at all times. The Field Supervisor works closely with the Director of Operations on a day-to-day basis to supervise remote service delivery.

RESPONSIBILITIES:

• Visit assigned post locations on a regular basis (specific schedule varies) to monitor performance, address daily operations issues, communicate policy changes or company information, adjust staffing schedules as needed, and make post inspections to ensure professional image (including the hygiene and uniform appropriateness of officers) and quality standards are being maintained; post inspections also include checking that Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned and organized

• Conduct on-the-job training, in coordination with site supervision, of new employees assigned to post, or when changes to post orders are made, this may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs

• Respond to call-offs that occur during their shift, which may include identifying other individuals to fill-in and/or standing post until such replacements arrive and also assist Scheduler with scheduling for call-offs or other changes that occur at the site

• Identify any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to Operations Director and/or Director of Administration; may also be responsible for writing a report of the situation or assisting as directed

• Answer after hours calls into dispatch in reference to employee issues, call outs, problems on sites, dispatch and/or respond to alarm calls initiated by calls centers to the afterhours phone.

• May be responsible for administering counseling or disciplinary actions that have been initiated by the Operations Director and/or Director of Administration.

• Distribute information to posts as directed include communicating such information to Security Officers at posts and/or obtaining signed acknowledgements or other documents, and returning such documents to Star Protection and Patrol Oshkosh office

• Respond to client or site emergencies as they arise, including ensuring appropriate communication to the Operations Director and dispatch.

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent

• Security License or Guard Card issued by the state of Wisconsin

• Valid Driver’s License with at least one year of driving experience and:

• No major violations within last 36 months

• No more than one at-fault accident in last 24 months

• No more than one minor moving violation in last 24 months)

• No combination of one at-fault accident and one minor moving violation in last 24 months

• Minimum of three (3) years of professional protective service (e.g., security) experience

• Concealed Carry Weapon License or ability to obtain one

• Ability to write effective and concise reports in legible handwriting

• Able to use good independent judgment and discretion

• Outstanding oral and written communication skills

• Ability to successfully interact at all levels of the organization, including clients

• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Experience in scheduling, operations management, or other leadership functions of security industry

• Prior experience in the security industry, law enforcement, and/or military

• Working knowledge of Microsoft Office applications and Teams

Schedule:

• Overnight shift
• Second shift

Experience:

• Security: 3 years (Required)

Ability to Commute:

• Madison, WI 53713 (Required)

Ability to Relocate:

• Madison, WI 53713: Relocate before starting work (Required)