What are the responsibilities and job description for the Outreach Coordinator position at Star Sleep, LLC?
Job Description
Job Description
About Star Sleep & Wellness :
At Star Sleep & Wellness, we are dedicated to providing exceptional care for patients with sleep disorders. We go beyond traditional medical practices by building lasting relationships with our patients and offering personalized, lifetime care. As a forward-thinking team, we’re constantly at the forefront of innovations in dental sleep medicine. Learn more about our team and our mission at www.StarSleepWellness.com.
About the Position :
Star Sleep & Wellness (formerly Sleep Dallas) is growing, and we're seeking a new team member for our Outreach Team ! This full-time, in-office role is based at our Frisco location, right at The Star.
The Outreach Team is responsible for providing a stellar first impression to patients through phone interactions. You will be answering calls from new and existing patients, scheduling appointments, confirming upcoming visits, and following up with patients who haven’t yet scheduled. This role also involves coordinating with other healthcare providers who’ve referred patients to our practice.
We’re looking for candidates who possess strong customer service skills, great phone etiquette, and a passion for helping others. Bilingual candidates are encouraged to apply. No prior medical office experience is necessary—we’ll provide the training!
Key Responsibilities :
- Answer incoming calls from patients and manage appointment scheduling.
- Confirm appointments and follow up with unscheduled patients.
- Maintain relationships with patients from the first contact through follow-up.
- Coordinate with referring doctors and ensure a smooth patient experience.
- Learn and use our scheduling software (AdvancedMD).
About You :
We value team members who demonstrate the following core principles :
Above all, we are looking for someone who is eager to provide an outstanding patient experience and grow alongside us, regardless of previous experience.
Does this sound like you?
If so, please apply! We can't wait to hear from you.
Please note this is NOT a remote position. Must be local to the DFW area.
PS- We have anyone moving on to the interviewing stage complete a Berke assessment, found at the link below. You're welcome to do that now!
https : / / StarSleep.asmt.io / X447CK9FA / StarSleep
Due to high patient call volumes and clinic traffic, please do not call the office or stop by to check on the status of your application. No need to worry, we pride ourselves with prompt responses to applicants that have experience that aligns with our company needs.
