Client Service Representative

About Us:
At Star Waste Systems, we are dedicated to providing high-quality waste management and recycling services to our community. Our mission is to help customers reduce their environmental impact while delivering exceptional service. We are looking for a motivated and compassionate Customer Service / Client Service Representative to join our team and help us maintain positive relationships with our clients and customers.

Job Overview:

As a Customer Service / Client Service Representative, you will be the first point of contact for our customers. Your primary responsibility will be to address customer inquiries, resolve issues, and ensure satisfaction with our services. You will play a key role in fostering positive relationships with our clients and helping them understand our waste management and recycling services. This position does require weekend availability when needed.

Key Responsibilities:

• Customer Support: Handle incoming customer inquiries via phone, email, or chat in a professional and timely manner.
• Issue Resolution: Respond to customer complaints or concerns regarding missed pick-ups, billing discrepancies, or service issues, and resolve them promptly.
• Service Information: Provide clear and accurate information about waste and recycling services, including schedules, guidelines, and pricing.
• Account Management: Assist customers with account-related tasks, such as setting up new services, updating account details, and processing service cancellations or changes.
• Education and Guidance: Educate customers about recycling best practices, waste diversion programs, and the importance of sustainability.
• Documentation: Accurately document customer interactions and service requests in the company’s CRM system.
• Collaboration: Work closely with field teams (e.g., drivers and operation teams) to ensure service accuracy and smooth communication between departments.
• Problem-Solving: Proactively identify recurring issues and recommend improvements to service delivery or customer communication processes.
• Customer Retention: Follow up with customers to ensure satisfaction and encourage continued service, promoting customer loyalty.

Qualifications:

• Experience: 1-2 years of customer service experience, preferably in a fast-paced or service-oriented environment. Experience in waste management or recycling industries is a plus.
• Communication Skills: Strong verbal and written communication skills with the ability to explain complex information clearly and effectively.
• Problem-Solving: Ability to remain calm and resolve customer issues efficiently while maintaining a high level of customer satisfaction.
• Attention to Detail: Ability to accurately record customer information and service requests.
• Team Player: Collaborative and works well with others to achieve company goals.
• Technical Skills: Proficiency with customer service software, CRM systems, and Microsoft Office Suite (Excel, Word, Outlook).
• Multitasking: Ability to handle multiple tasks and customer inquiries simultaneously in a fast-paced environment.
• Adaptability: Comfortable working in a dynamic, changing environment and open to learning new processes.

Preferred Qualifications:

• Experience in the waste management, recycling, or environmental services industry.
• Knowledge of sustainability practices and waste reduction initiatives.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for growth and advancement within the company.
• A supportive and inclusive team environment.
• Training and development programs to enhance your skills and knowledge.
• The chance to make a positive impact on the environment while helping customers live more sustainably.

How to Apply:
If you are passionate about customer service and interested in contributing to sustainability efforts in your community, we would love to hear from you! Please submit your resume and a brief cover letter to Star Waste Systems.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime
• Weekends as needed

Application Question(s):

• Can you describe a time when you resolved a difficult customer complaint? How did you handle the situation?
• If a customer calls with a complaint about missed trash pickup or recycling, how would you handle the situation from start to finish?
• This role can involve dealing with challenging customers or high-volume calls. How do you manage stress and ensure quality service under pressure?
• Are you able to work independently and as part of a team?
• Have you ever worked in the waste management or recycling industry?

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• East Greenwich, RI 02818 (Required)

Work Location: In person

Salary : $20 - $25