What are the responsibilities and job description for the Collection Agent position at Star Waste Systems, LLC?
Job Summary
We are seeking a motivated and detail-oriented Collection Agent to join our team. The ideal candidate will be responsible for managing accounts receivable, ensuring timely collection of outstanding debts, and providing excellent customer service. This role requires strong communication skills and a solid understanding of financial concepts to effectively analyze accounts and resolve billing issues.
Duties
- Contact customers via phone to collect overdue payments and negotiate payment arrangements.
- Maintain accurate records of all communications and transactions in the system.
- Analyze customer accounts to identify discrepancies and resolve billing issues promptly.
- Provide exceptional customer service while maintaining professionalism during all interactions.
- Educate customers on financial concepts, including debits and credits, to facilitate understanding of their accounts.
- Collaborate with team members to improve collection strategies and enhance overall performance.
Qualifications
- Previous experience in accounts receivable or collections is preferred.
- Strong understanding of financial concepts, including basic math skills related to account analysis.
- Proficient in phone etiquette with excellent verbal communication skills.
- Ability to work independently while managing multiple accounts effectively.
- Strong problem-solving skills with a focus on customer satisfaction.
- A high school diploma or equivalent is required; additional education in finance or business is a plus.
Join our team as a Collection Agent (Specialist) and contribute to our mission of providing exceptional service while ensuring financial accountability!
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Vision insurance
Ability to Commute:
- East Greenwich, RI 02818 (Required)
Ability to Relocate:
- East Greenwich, RI 02818: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $25
