Housekeeping Inspector

ESSENTIAL FUNCTIONS

• Supervises and inspects the work of the room attendants, ensuring the cleanliness and appearance of guest rooms and public spaces
• Ensure new associates are equipped with the necessary knowledge and skills to achieve job expectations.
• Clearly communicate to associates the standards of performance and their role in contributing to individual and team success.
• Ensure all required training occurs including orientation, safety, fire, alcohol awareness, food handling and blood-borne pathogen.
• Ensure staff compliance with internal controls, policies, procedures, standards and regulations.
• Insist on a work environment that is free from harassment.
• Ensure compliance with proper cleaning techniques, procedures, brand standards and regulations.
• Ensure proper use of cleaning equipment and supplies.
• Issue staff cleaning assignments including special requests, areas of concentration and deep cleaning.
• Ensure maintenance problems are promptly reported to Engineering through proper channels.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Log items into the Lost and Found and respond to inquiries regarding lost items.
• On time and at work when scheduled and in proper uniform.
• Attend department meetings as scheduled.
• Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
• Consistent professional and positive attitude and actions when communicating with guests and associates.
• Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
• Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
• On time and at work when scheduled, and in proper uniform.
• Attend department meetings as scheduled.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken.
• Any other tasks/duties as requested by management.

REQUIREMENTS

• High school education plus schooling in hospitality management, business or related experience.
• Two or more years of related experience.
• Familiarity with hospitality industry practices preferred.
• Ability to effectively and efficiently supervise staff, daily operations and resolve operational problems in compliance with policies and procedures.
• Knowledge of housekeeping principles and practices along with proper use of cleaning equipment and supplies.
• Ability to compile facts/figures in a timely manner; identify, investigate and resolve matters.
• Ability to follow an appropriate course of action based on policies and procedures.
• Ability to operate a computer, phone and other office equipment.
• Attention to details with good organizational and efficient time management skills.
• Display consistent professional leadership with effective listening and communication skills.
• Ability to work in a fast paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities.

Job Type: Full-time

Benefits:

• Health insurance
• Paid time off

Shift:

• 8 hour shift

Work Location: In person