What are the responsibilities and job description for the Store manager store position at Starbucks | MI?
Company Summary
ELIA Group is a multi-faceted, fully integrated real estate and hospitality company that acquires, develops, and manages commercial properties in landmark locations throughout the United States.
In Real Estate & Development and Hospitality, we don’t sit back and let things happen, we make things happen! Whether we’re crafting deals or cocktails, our unparalleled attention to detail leads to award-winning real estate development and hospitality projects.
Job Summary
You will execute store operations during scheduled shifts. Deploying partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers.
The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
What You’ll Be Doing (Key Responsibilities)
Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks. Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
Anticipates customer and store needs by constantly evaluating environment and customers for cues.
Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
Contributes to positive team environment by recognizing alarms or changes in partner morale and performance
Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
Discovers and responds to customer needs.
Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
Maintains regular and consistent attendance and punctuality.
Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
Follows health, safety and sanitation guidelines for all products.
What We Expect of You
At ELIA, we use our unique experience and contributions to deliver more than value we set new standards! We seek someone that is looking for more than a job we want to work with someone who is as passionate as us about what we do and how we go about doing it.
Your success with us requires these qualifications :
Must have a minimum of 3 years of Starbucks Management experience
Ability to direct the work of others
Ability to learn quickly
Effective oral communication skills
Knowledge of the retail environment
Strong interpersonal skills
Ability to work as part of a team
Ability to build relationships
Competitive Salary and Great Benefits
Dental insurance
Health insurance
Vision insurance
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Stamina and Endurance : Ability to stand and move around the store for the majority of the shift, often during busy and fast-paced periods.
Mobility : Capability to navigate between different areas of the store, including the counter, kitchen, and seating areas, while ensuring smooth operations.
Strength : Ability to lift and carry moderately heavy items, such as boxes of supplies, coffee beans, and equipment (typically up to 30-50 pounds).
Manual Dexterity : Skill in handling tasks like operating espresso machines, handling cash registers, and performing other barista-related duties when necessary.
Good Hand-Eye Coordination : Needed for overseeing store operations, ensuring product quality, and managing multiple tasks simultaneously.
Tolerating Heat and Noise : Comfort working in a noisy and warm environment, with exposure to hot beverages, steam, and kitchen equipment.
Visual and Hearing Acuity : Ability to monitor store conditions, communicate with staff, and respond to customer needs effectively.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
Last updated : 2024-11-12