What are the responsibilities and job description for the Front Desk Agent position at Stardust Vacation Club?
**Job Overview:**
We are seeking a friendly and attentive Front Desk Agent to join our dynamic resort team. As the first point of contact for our guests, you will be responsible for ensuring a warm and welcoming experience from check-in to check-out. The ideal candidate will possess exceptional customer service skills, a strong understanding of hotel operations, and the ability to multitask in a fast-paced environment.
**Responsibilities:**
- Greet guests in a professional manner and check them in or out of their rooms as needed.
- Handle guest inquiries and resolve any issues or concerns in a timely and courteous manner.
- Manage and maintain the front desk area, including handling phone calls, responding to guest requests..
- Provide excellent customer service by offering personalized recommendations for dining, entertainment, and local attractions.
- Maintain knowledge of hotel services and amenities to inform guests of available options.
- Handle cash and credit transactions accurately and efficiently.
- Keep accurate records of guest transactions and communicate with other hotel staff as needed.
- Perform tasks related to hotel operations, including opening and closing the front desk, processing reservations.
**Skills:**
- Proven experience in hospitality or a related field.
- Strong communication skills with the ability to speak with guests in a professional and friendly manner.
- Proficiency in performing front desk duties.
- Excellent customer service skills with the ability to handle guest complaints and concerns in a professional manner.
- Ability to work effectively in a fast-paced environment with multiple tasks and responsibilities.
- Knowledge of hotel operations and the ability to multitask.
- Strong phone etiquette skills with the ability to handle high-volume phone calls.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Familiarity with hotel management principles and practices.
- Ability to maintain confidentiality and handle sensitive information.
- Strong attention to detail and organizational skills with the ability to maintain a clean and organized front desk area.
Application must be filled out in person at:
4061 Lake Tahoe Blvd., Trail South Lake Tahoe, CA 96150
PHONE CALLS WILL NOT BE ACCEPTED
Job Types: Full-time, Part-time
Pay: $16.50 - $18.25 per hour
Benefits:
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Life insurance
- Paid jury duty
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Every weekend
- Holidays
- Morning shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $17 - $18
