HOMELESS NAVIGATION CALL CENTER SPECIALIST for Gov't Collaborative

Job Description

Job Description

Homeless Navigation Specialist

The Homeless Navigation Specialist position is responsible for day-to-day operations of the Coordinated Entry System (CES) and Homeless Management Information System (HMIS) for the Homeless Continuum of Care of Stark County (HCCSC), in accordance with Housing & Urban Development (HUD) regulations. This individual will conduct intakes, assessments and provide referrals to housing-related and other services within the community.

What we offer :

StarkMHAR offers the more traditional "government" benefits that are appealing to many, and is also committed to recruiting, engaging and developing a diverse, high-quality staff. Some, but not all of the many employee-friendly features of employment at StarkMHAR include : Health benefits beginning the 1st month after start date; enrollment in the Ohio Public Employee Retirement System (OPERS); vacation and sick leave accrual from employee's first day; several personal and paid holidays observed annually; year-round staff development opportunities; and educational assistance. In an effort to promote work / life balance and offer staff greater flexibility, most StarkMHAR positions are eligible for remote work and / or alternate work schedules.

How we work :

• StarkMHAR collaborates and partners. We strive to be thought leaders and conveners of various community-based systems and professionals.
• StarkMHAR promotes equity and inclusion. We engage with diverse partners to reflect consumer voice and community needs with cultural and linguistic competence.
• StarkMHAR innovates. We fund and promote evidence-informed practices and pilot projects which foster new models of service delivery.
• StarkMHAR employees act with integrity. We are uncompromising in our ethical practices.
• StarkMHAR perseveres. We pursue our goals even when it is difficult.
• StarkMHAR believes in hope, wellness and recovery for everyone. StarkMHAR is empowered by the State of Ohio to plan, develop, fund, manage and evaluate community-based mental health and addiction services. Federal, state and local funds are utilized to ensure mental health and addiction prevention, and treatment and recovery support services are available to individuals and families in Stark County.

The successful candidate will :

Who we are seeking :

An individual with knowledge of office practices and procedures, keyboard accuracy and speed, and proficiency in Google Workspace and Microsoft Office is required. Must also possess an excellent customer-service approach and attitude. Experience with homeless individuals, cultural and linguistic sensitivity, and trauma -informed training preferred.

Associates degree in communication, social work or other similar discipline, or equivalent experience required. Experience in phone or direct interviewing of individuals is required. Must have a valid Driver's License and reliable transportation.

Those with lived experience of homelessness are encouraged to apply.

Physical Demands

Nature of work requires ability to operate standard business office equipment. Requires ability to communicate and exchange information, collect, compile, and prepare work documents, set-up and maintain work files. Should be capable of moving up to 40 lbs. Travel by automobile will be required on a regular basis.

Working Conditions

Work performed in a general office environment. May require availability for additional hours during peak periods. May require work in a shared office environment. Requires periodic participation and attendance at organization sponsored events and meetings.

The final applicant selected for this position, prior to appointment, will be required to submit to a drug test for illegal drug use. The test site shall be chosen and paid for by the Board. An applicant with a positive test result will not be offered employment. The applicant will also be subject to any other requirements of Ohio law.

Job Posted by ApplicantPro