Maintenance Supervisor

Job Title: Maintenance Supervisor
FLSA Status: Salary/Exempt

General Purpose:

The primary purpose of this position is to support the Asset Management Director and the Asset Management Department by overseeing and supervising the maintenance staff and work performed for the Stark Metropolitan Housing Authority. Ensures proper maintenance of all SMHA properties in conjunction with site staff; assigns work and oversees proper completion of the work. Inspect sites regularly to ensure maintenance work is being performed correctly. Identifies areas for improvement and provides direction and assistance in developing measurable plans of action for accomplishing the work.

Essential Duties and Responsibilities:

• Supervises, coordinates, and schedules the work of maintenance staff in conjunction with Asset Management.
• Responds to after-hours emergency calls.
• Exercises independent judgment and initiative in determining the best, most cost-efficient, and effective methods for completing work assignments.
• Oversees and/or develop preventative maintenance programs.
• Oversees unit turns.
• Ensure proper training for all maintenance staff.
• Working with maintenance contractors as assigned.
• Ensures regulatory compliance and develops SMHA policies and procedures related to maintenance, repair, and renovation.
• Conduct staff meetings as needed.
• Compliance with applicable bargaining unit agreements.
• Assesses maintenance projects to determine scope and materials.
• Submits all required paperwork and reports accurately and promptly, including monthly and annual reports on maintenance performance, activity, and personnel issues.
• Provide appropriate solutions to maintenance issues and questions.
• Accurately tracks maintenance staff work orders; ensures that work orders are entered and closed appropriately.
• Participation and assistance as needed with all audits and/or compliance initiatives.
• Coordinates weekend and after-hours on-call duty. Responds in person to after-hour crises.
• Assists with inventory at all locations.
• Other duties as assigned.

Education, Experience, and Certifications:

• High School diploma or equivalent required.
• Bachelor’s Degree Preferred or Associate’s Degree and five years of supervisory experience in skilled maintenance.
• An equivalent combination of education, experience, and training, which provides the required knowledge, skills, and abilities to perform the essential functions of the job.

Qualifications/Skills:

• Leadership skills include communication, planning, scheduling, and budgeting.
• Knowledge of the U.S. Department of Housing and Urban Development (“HUD”) preferred.
• Fair Housing Regulations
• Working with a Bargaining Unit (Union) staffed organization.
• State Employment Relations Board (“SERB”) regulations.
• Computer skills: Housing/Property Management Software (Yardi) and Microsoft Office
• Reading of blueprints and schematics
• Working knowledge of electrical and mechanical systems
• OSHA Safety regulations
• Valid Ohio driver’s license and be insurable under SMHA policies.

Behavioral Competencies:

• Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.
• Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind. Recognizes working colleagues as customers.
• Effective Communication: Ensures important information is passed on to those who need to know; conveys necessary information clearly and effectively orally or in writing. Demonstrates attention to, and conveys an understanding of, the comments and questions of others; listens effectively.
• Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's work; does a fair share of work.
• Leadership: Provides direction by clearly and effectively setting a course of action for department and subordinates; manages performance by providing regular feedback and reinforcement to subordinates.

Physical Requirements:

• The position requires moderate to heavy physical exertion. This position requires standing, bending, stooping, climbing, crouching, reaching, pushing/pulling up to 100 lbs., and lifting to 50 lbs.

Working Conditions:

• Working indoors and outdoors. Potential exposure to hazardous conditions at times. Working in moderate to severe temperature or weather conditions. The environment may produce excessive loud noise at times.