What are the responsibilities and job description for the Management Clerk position at Stark Metropolitan Housing Authority?
Job Title: Management Clerk
FLSA Status: Hourly/Non-Exempt
General Purpose
Provides administrative and clerical support to the Asset Management Department. Perform routine clerical and administrative functions such as written correspondence, scheduling, answering phones, organizing, and maintaining paper/electronic files.
Essential Duties and Responsibilities
FLSA Status: Hourly/Non-Exempt
Included Benefits
- OPERS Pension Plan contribution
- Excellent Medical, Dental, and Vision Insurance
- 13 Annual Paid Holidays
- 2 Weeks of Vacation
- Accrued Sick Time (accrual begins on your first day of employment)
General Purpose
Provides administrative and clerical support to the Asset Management Department. Perform routine clerical and administrative functions such as written correspondence, scheduling, answering phones, organizing, and maintaining paper/electronic files.
Essential Duties and Responsibilities
- Assists in conducting the day-to-day operations of the property including, but not limited to, rent collection, eviction notices, re-certifications, and work orders.
- Assist with annual unit inspections; set up and maintain files; write correspondences, memos, and notices.
- Mails and tracks of all appropriate notices, income verifications, and all other related mail
- Answer phone calls and respond to general questions regarding SMHA programs; record names, addresses, messages, etc. of residents and others calling the office with concerns.
- Assists Asset Manager with the orientation of residents with social, health, welfare, and recreation services.
- Assists in pre-vacate inspections and advises the resident on work required to minimize move-out charges.Knowledge of and maintains a record of all changes in SMHA and HUD policies, practices, rules, and regulations.
- In the absence of the Asset Manager, is responsible for carrying on with the routine day-to-day duties.
- Other duties as assigned.
Education/Certification/Experience
- High School Diploma or equivalent
- Valid Ohio driver’s license and be insurable under SMHA policies.
Qualifications/skills
- One (1) year of experience in a housing-related field or any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities to perform the essential duties and responsibilities of the job.
- Basic computer skills and applicable office software (Microsoft Office)
- Standard business office equipment.
Behavioral Competencies
- Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.
- Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind. Recognizes work colleagues as customers.
- Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing. Demonstrates attention to, and conveys an understanding of, the comments and questions of others; listens effectively.
- Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's work; does a fair share of work.
Physical Requirements
The position will require sitting, standing, walking, and kneeling to perform all job duties. Frequently lift/transport up to 10 pounds.
Working Conditions
Office environment, driving, and hand delivering various notices to SMHA occupants.
The position will require sitting, standing, walking, and kneeling to perform all job duties. Frequently lift/transport up to 10 pounds.
Working Conditions
Office environment, driving, and hand delivering various notices to SMHA occupants.
