Property Operations Manager

Job Title: Property Operations Manager
FLSA Status: Salary/Exempt

General Purpose:

This position supports all Stark Metropolitan Housing Authority (SMHA) operating departments in the comprehensive management of SMHA properties, concentrating on overall property management functions including fiscal administration, maintenance and upkeep, environmental systems, and grounds. This position is responsible for working closely with the Finance Department to maintain financial performance, monitor budget, and ensure operational performance relative to long-term strategic planning and detailed service levels. The incumbent is responsible for all matters of the communities, such as oversight of all site financials including budget preparation and adherence, variances to budget, and reporting, site staff, occupancy, program compliance, and overall property performance.

Essential Duties and Responsibilities:

• Supervises the operation and maintenance of assigned property consistent with overall SMHA quality, occupancy, cost, and revenue goals while adhering to the property’s operating budget.
• Prepares site-specific operating budgets, ensuring that all site conditions and needs are met following asset-based budgeting and administration.
• Participates in the capital planning and redevelopment process
• Purchases goods and services when needed while following procurement policies and when the budget permits.
• Maintains inventory control of all materials, equipment, and supplies assigned to the property.
• Prepares long- and short-term strategic plans for the assigned site.
• Submits monthly and annual reports on property performance, fiscal management, compliance issues (if any), crimes, personnel issues, lease terminations, and enforcement activity.
• Ensure that assigned property is maintained in good, safe, and sanitary condition at all times.
• Organizes assigned work; develops effective work methods that comply with Authority expectations; and partners with internal and external resources to maintain high levels of property performance and standards.
• Ensures full compliance in the area(s) of leasing, recertification, work order completion (emergency, routine), timely rent collection, budget adherence, day-to-day procedural issues, lease, and Admissions.
• Oversee the timely lease-up of vacant units, rent collection, and recertification; conduct lease-up and orientation of new tenants; and ensure the adherence to established policies for the enforcement of leases and collection of all rent and other receivables due to the Authority.
• Develop inspection schedules for the grounds and buildings with the maintenance supervisor to identify areas that need improvement; and provide direction and assistance in developing measurable plans of action for accomplishing the work.
• Inspect property daily by walking each assigned building(s) and taking appropriate notes of deficiencies to be shared with building maintenance staff to ensure full compliance within a prescribed period.
• Provides the necessary support and guidance to subordinate staff.
• Maintains clear and consistent communication with outside agencies, tenant groups, and internal departments.
• Establish and maintain positive community relations by attending various functions as a representative of the center
• Assist in the development of Policies and Procedures
• Maintains tenant files in compliance with HUD and Authority requirements and administers the resident grievance process
• Investigate and resolve tenant complaints
• Validates 100% successful submission of all recertification in the online HUD PIC system.
• Respond to and ensure all INSPIRE inspections and findings are addressed by HUD guidelines.
• Successfully passes any industry certifications required by the Authority.
• Obtains and or maintains PHM and Public Housing Rent Calculation certification within 1 year of employment and retains certification throughout employment.
• Remains on-call 24 hours and responds to after-hours emergencies.
• Other duties as assigned

Education, Experience, and Certifications:

• Bachelor's degree in Business or related field preferred.
• 3- 5 Years experience in Property Management or related field preferably in Public Housing/HUD required
• An equivalent combination of education, experience, and training, which provides the required knowledge, skills, and abilities to perform the essential duties of the job.
• Public Housing Manager certification required or must be obtained within 12 months of the hire date.
• Certified Property Manager preferred
• Public Housing Rent Calculation certification required or must be obtained within 12 months of the hire

Qualifications/Skills:

• Knowledge of the United States Department of Housing and Urban Development’s regulations and property/housing management as well as general landlord/tenant and fair housing laws.
• Knowledge of general maintenance and preventative maintenance
• Ability to analyze property needs and implement the appropriate policies and procedures.
• Experience in accounting with an understanding of accounts payables, receivables, financial variances, and prior budgeting experience.
• Demonstrates effective communication and presentation skills.
• Excellent time management and multi-tasking skills to meet all required deadlines.
• Excellent customer service skills with effective decision-making abilities.
• Strong organizational skills.
• Strong MS Office skills (Word, Excel, PowerPoint, Outlook)
• Property Management software experience.
• Reliable transportation and a valid driver's license are required.

Behavioral Competencies:

• Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.

• Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind. Recognizes working colleagues as customers.

• Effective Communication: Ensures important information is passed on to those who need to know; conveys necessary information clearly and effectively orally or in writing. Demonstrates attention to, and conveys an understanding of, the comments and questions of others; listens effectively.

• Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's work; does a fair share of work.

• Leadership: Provides direction by clearly and effectively setting a course of action for department and subordinates; manages performance by providing regular feedback and reinforcement to subordinates.

Physical Requirements:

• The position requires moderate physical exertion. This position requires sitting, standing, bending, stooping, climbing, crouching, reaching, pushing/pulling up to 50 lbs., and lifting to 25 lbs.

Working Conditions:

• Working indoors and outdoors. Potential exposure to hazardous conditions at times. Working in moderate to severe temperature or weather conditions. The environment may produce loud noise at times.