What are the responsibilities and job description for the Recertification Specialist position at Stark Metropolitan Housing Authority?
Job Title: Recertification Specialist
FLSA Status: Non-Exempt
Pay: $19.59. After 6 Months of service, the rate will increase to $20.62
Full-Time: M-F 8:00 AM - 4:30 PM
FLSA Status: Non-Exempt
Pay: $19.59. After 6 Months of service, the rate will increase to $20.62
Full-Time: M-F 8:00 AM - 4:30 PM
Included Benefits
- OPERS Pension Plan
- Excellent Medical, Dental, and Vision
- 13 Annual Paid Holidays
- 2 Weeks Paid Vacation
- Accrued Sick Time (accrual begins on your first day of employment)
General Purpose:
Conduct annual recertification and interim rent changes for public housing tenants promptly per SMHA/HUD guidelines.
Essential Duties and Responsibilities:
- Conducts accurate annual and interim re-certifications and rent changes within established time frames.
- Interviews tenants to gather relevant information about income and family composition prepares and sends out third-party verifications accurately calculates rents utilizing information obtained from the data gathering process and prepares appropriate and accurate lease documentation.
- Maintains accurate and up-to-date tenant files, including uploading all paperwork to client records in Yardi software and preparing applicable logs.
- Provides accurate and timely information to tenants regarding reporting requirements, HUD policies, and Agency procedures.
- Respond promptly to resident inquiries and follow up to ensure resident problems are resolved.
- Maintains expert knowledge of applicable SMHA/HUD guidelines.
- Maintains positive working relationships with service providers and other social service agencies.
- Testifies at hearings as required.
- Calculate rent adjustments.
- Conducts home/site visits as required.
- Other duties as assigned.
Education, Experience, and Certifications:
Associate’s Degree and two (2) years of administrative experience.
An equivalent combination of education, experience, and training, which provides the required knowledge, skills, and abilities to perform the essential functions of the job.
Qualifications/Skills:
Excellent Customer Service Skills
Must obtain Income, Eligibility, and Rent Calculation Specialist certification within one year of being in position.
Microsoft Office
Applicable computer software
Office Equipment: Printer, copy machine, fax machine, and other standard office equipment.
Must possess a valid Ohio driver’s license and maintain a driving record that meets the insurability requirements of the Authority’s insurance provider.
Behavioral Competencies:
- Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.
- Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind. Recognizes work colleagues as customers.
- Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing. Demonstrates attention to, and conveys an understanding of, the comments and questions of others; listens effectively.
- Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's work; does a fair share of work.
Physical Requirements:
The position will require sitting, standing, walking, and kneeling to perform all job duties. Frequently lift/transport up to 10 pounds.
Working Conditions.
Office environment.
Salary : $20
