What are the responsibilities and job description for the IT Support Services Specialist position at Stark Technologies Group?
Essential Responsibilities
- Quickly and efficiently handle all initial support requests submitted to the support services desk (Freshdesk). Escalate support incidents as appropriate.
- Perform installs, upgrades, moves, and changes for computer workstation hardware and software, printers, drives, and other devices.
- Script program installations for Microsoft MDT imaging server.
- Troubleshoot for network and server issues.
- Assist with the creation and maintenance of knowledge base articles.
- Maintain active certifications and training, utilizing team training budget.
- Complete additional duties as assigned.
Requirements
Skills & Requirements Qualifications