What are the responsibilities and job description for the CUSTOMER SERVICE AUDIOLOGIST position at Starkey Hearing Technologies?
We are seeking a friendly, dedicated Customer Service Audiologist who will be responsible for handling calls from accounts and occasionally consumers for technical and non-technical issues, regarding hearing instruments and related products & services. This fast-paced position will support computer software, hardware, and training to maximize the tools the Starkey company(s) have available. You will serve our customers through various platforms and be responsible for upholding the values and culture of the department through positivity and teamwork. We serve our customers with passion, purpose, and excellence! If this sounds like a good fit, please apply today!
Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better.
Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible.
We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.
Watch this video to see more of what sets Starkey apart.
https : / / youtu.be / 9cUYwTlCepg?si=wkovx8_R_iINfrc6
JOB SUMMARY DESCRIPTION
The Customer Service Audiologist is a key player whose responsibilities include handling challenging calls from accounts and occasionally from consumers for technical and non-technical issues, regarding hearing instruments and related products and services. This fast pace position is responsible for supporting computer software, hardware, and training to maximize the tools the Starkey company(s) have available. Responsible for consistently serving our customers through various platforms. They will be responsible for upholding the values and culture of the department through positivity and teamwork. As an active team member, they will act as a support system for internal and external customers. Expected to serve our customers with passion, purpose and excellence while adhering to company policies and procedures. Must model high quality service and focus on serving with passion, purpose, and excellence. 10 : 30AM-7pm CST shift.
JOB RESPONSIBILITIES
- Perform consistently in measured core areas.
Professionally and consistently follow corporate protocol to resolve calls based on your professional expertise
Place outbound calls, email, or instant messaging to resolve issues raised by internal departments
Use corporate system to document outbound and inbound activity
Use Audiology on demand and other online resources to research and resolve audiological and technical issues
Professionally and consistently follow corporate protocol to resolve and triage overflow calls from customer service
Test new software and products prior to release
Attend training, complete internal training, and assessments, maintain professional licenses
Treat others with respect while speaking in positive words
Accurately identify customer requirements, expectations, and needs
Adhere to the guidelines outlined in the Employee Guidelines document and Market Development Handbook
Proactively acquire new knowledge and skills through OneSource or ProSite exploration, department shadowing, and independent research
Deliver Results - Take personal responsibility for delivering maximum results
JOB REQUIREMENTS
Minimum Education, Certification and Experience Requirements
Master's degree or AuD in Audiology required. Audiology license and dispensing permit required.
Minimum 2-years' experience working in a dispensing environment.
Knowledge / Technical Requirements
Salary and Other Compensation :
The target pay range for this position is between $72,500.00-$80,000.00 per year. Factors which may affect starting pay within this range may include : geography / market, skills, education, experience and other qualifications of the successful candidate.
This position is eligible for a bonus based upon performance results. There is no guarantee of payout.
Benefits : The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid holidays annually, floater days annually, volunteer service day annually, paid paternity leave, and tuition reimbursement. This position is eligible for a bonus based upon performance results. There is no guarantee of payout.
LI-KS2
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Salary : $72,500 - $80,000
