What are the responsibilities and job description for the Government Services Territory Account Manager position at Starkey Hearing Technologies?
If you are looking for a career that supports our Veteran's check our opening! This role's primary focus is to drive hearing aid sales within VA Medical Centers, Military/DOD facilities, Community Care, and Indian Health Clinics. Key responsibilities include maintaining and expanding market share with existing customers and prospecting for new business within the assigned territory. The position emphasizes strong account relationships, CRM maintenance, and project management to support sales strategies. It also requires an understanding of audiology concepts and proficiency in fitting Starkey products to assist customers effectively.
Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better.
Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible.
We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.
Watch this video to see more of what sets Starkey apart.
https://youtu.be/9cUYwTlCepg?si=wkovx8_R_iINfrc6
JOB SUMMARY DESCRIPTION
This primary focus is to drive hearing aid sales within VA Medical Centers, Military/DOD facilities, Community Care, and Indian Health Clinics. Key responsibilities include maintaining and expanding market share with existing customers and prospecting for new business within the assigned territory. The position emphasizes strong account relationships, CRM maintenance, and project management to support sales strategies. It also requires an understanding of audiology concepts and proficiency in fitting Starkey products to assist customers effectively.
JOB RESPONSIBILITIES
- Account Strategy and Business Planning
- Increase market share within the assigned territory.
- Manage critical projects to support account strategies.
- Collaborate with the GS audiology account representative to present quarterly business reviews.
- Build relationships with internal and external stakeholders to highlight Starkey's value proposition.
- Maintain and update CRM with relevant contact and account information.
- Sales Pipeline Reinforcement
- Utilize consultative, evidence-based, and competitive sales strategies to identify customer needs and opportunities.
- Manage sales pipeline using sales tools to advance the sales process.
- Customer Relationship Management
- Establish and maintain customer partnerships to achieve mutual goals.
- Expand and retain the customer base within the territory.
- Provide ongoing support to account contacts, including audiology and product fitting assistance.
- Develop close working relationships with the GS support team, Customer Service, and Credit Representatives.
- Coordinate and enroll customers in training seminars.
- Training
- Complete product and sales training to enable effective customer education.
- Conduct in-office training, seminars, and hands-on product training.
- Collaborate with the government services team to provide new products and ongoing training to customers.
- Conduct and support regional training and national symposiums.
- Perform other duties/responsibilities as assigned.
JOB REQUIREMENTS
- Education
- 4-year degree or equivalent work experience
- MS or AuD in Audiology or Licensed hearing instrument specialist required
- Experience
- Minimum of 2 years' experience in the hearing aid industry.
Knowledge / Technical Requirements
- Proficient with Microsoft Suite
- Salesforce CRM
- Minimal experience with PowerBI
- Proficient in smartphone technology
- Virtual meeting platforms
Competencies, Skills & Abilities
- Selling skills
- Territory Management
- Business Acumen
- Teamwork
- Product Knowledge
- Strategic mindset
Working Conditions
- Approximately 75-80% of travel which includes a mix of day and overnight based on territory needs.
- Valid Driver's License
Equipment Operation
- Standard office
- All hearing aid programming interfaces, cables and
- Demo Hearing Instruments
- Knowledge of audiological diagnostic and verification equipment
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Starkey Hearing Technologies is an Equal Opportunity Employer Minority/Female/Vet/Disabled.
