Demo

Program Coordinator

Starkey Hearing Technologies
Prairie, MN Full Time
POSTED ON 2/4/2025
AVAILABLE BEFORE 5/4/2025

Description

Starkey is hiring for a Program Coordinator in our Center for Excellence located in Eden Prairie, MN. The Program Coordinator will play a crucial role in managing Starkey's employee hearing aid benefit program. This position involves overseeing the employee benefit program's operations as well as reviewing purchase agreements, collecting payments from patients at checkout, and providing exceptional follow-up care to ensure patient satisfaction for all patients in the Center For Excellence. The ideal candidate will possess strong organizational skills, attention to detail, and excellent communication abilities.

At Starkey, we are in the business of connecting people and changing lives. As a world leader in the manufacturing and delivering of advanced hearing solutions, we go to work each day to ensure every person on the planet has the opportunity to hear their very best. Founded in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems.

Headquartered in Eden Prairie, Minnesota, Starkey has more than 5,000 employees globally, operates 29 facilities and does business in more than 100 markets worldwide.

Here's a video about the people behind Starkey's groundbreaking innovation :

https : / / www.youtube.com / watch?v=GjhRQ7qzlI0

JOB RESPONSIBILITIES / RESULTS

1. Manage Employee Hearing Aid Benefit Program :

  • Oversee the day-to-day operations of the employee hearing aid benefit program.
  • Serve as the primary point of contact for employees regarding hearing aid benefits and related inquiries.
  • Collaborate with HR and benefits teams to ensure program compliance and effectiveness.

2. Review Purchase Agreements in the Center For Excellence :

  • Analyze and review purchase agreements for hearing aids and related services to ensure accuracy and compliance with company policies.
  • 3. Collect Payments in the Center For Excellence :

  • Process payments from patients at checkout, ensuring accurate billing and collection of fees.
  • Maintain accurate records of transactions and patient accounts.
  • Address any billing inquiries or issues that may arise during the payment process.
  • 4. Patient Follow-Up in the Center For Excellence :

  • Conduct follow-up phone calls with patients 24 hours after their hearing aid fitting to assess satisfaction and address any concerns.
  • Document feedback and communicate any necessary follow-up actions to the appropriate team members.
  • 5. Reporting and Documentation :

  • Prepare and maintain reports related to the hearing aid benefit program, including usage statistics and patient feedback.
  • Ensure all patient interactions and transactions are documented accurately in the system.
  • 6. Customer Service :

  • Provide exceptional customer service to patients and employees, addressing inquiries and concerns in a timely and professional manner.
  • JOB REQUIREMENTS

    Minimum Education, Certification and Experience Requirements

    Education

  • High school diploma or equivalent
  • Experience

  • 3 Years experience in managing projects or working in a healthcare setting.
  • Knowledge / Technical Requirements

  • Proficient in using electronic health record (EHR) systems for patient documentation.
  • Competencies, Skills & Abilities

  • Excellent interpersonal skills to build rapport with patients and their families.
  • Strong communication skills, both verbal and written, to effectively educate and interact with patients.
  • Detail-oriented with strong organizational skills to manage multiple tasks efficiently.
  • Ability to work collaboratively within a multidisciplinary team.
  • Compassionate and patient-centered approach to care.
  • Salary and Other Compensation :

    The annual salary for this position is between $26.44 - $32.50 / hour. Factors which may affect starting pay within this range may include geography / market, skills, education, experience and other qualifications of the successful candidate.

    Benefits :

    The Company offers the following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, 6 paid holidays annually, 2 floater days annually, 1 volunteer service day annually, paid paternity leave, and tuition reimbursement.

    This position is eligible for a bonus based upon performance results. There is no guarantee of payout.

    LI-HW1

    Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

    Salary : $26 - $33

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Program Coordinator?

    Sign up to receive alerts about other jobs on the Program Coordinator career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $138,649 - $191,575
    Income Estimation: 
    $182,502 - $249,036
    Income Estimation: 
    $207,946 - $249,343
    Income Estimation: 
    $175,165 - $219,883
    Income Estimation: 
    $182,642 - $260,237
    Income Estimation: 
    $37,685 - $46,157
    Income Estimation: 
    $59,238 - $75,660
    Income Estimation: 
    $41,365 - $50,783
    Income Estimation: 
    $55,044 - $66,097
    Income Estimation: 
    $37,360 - $44,637
    Income Estimation: 
    $37,685 - $46,157
    Income Estimation: 
    $37,598 - $46,086
    Income Estimation: 
    $41,365 - $50,783
    Income Estimation: 
    $39,690 - $49,584
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Starkey Hearing Technologies

    Starkey Hearing Technologies
    Hired Organization Address Prairie, MN Full Time
    Starkey is hiring for a Senior Accountant at our global headquarters in Eden Prairie, MN. The Senior Accountant will tak...
    Starkey Hearing Technologies
    Hired Organization Address Houston, TX Full Time
    Description Are you a people person with a passion for sales? We want you! The Field Sales Representatives will be respo...
    Starkey Hearing Technologies
    Hired Organization Address Prairie, MN Full Time
    Description Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in ...
    Starkey Hearing Technologies
    Hired Organization Address Prairie, MN Full Time
    Description At Starkey, we are in the business of connecting people and changing lives.As a world leader in the manufact...

    Not the job you're looking for? Here are some other Program Coordinator jobs in the Prairie, MN area that may be a better fit.

    Program Coordinator

    St. Croix County, WI, Hudson, WI

    AI Assistant is available now!

    Feel free to start your new journey!