What are the responsibilities and job description for the Regional Support Specialist position at Starkey Hearing Technologies?
Description
The Regional Support Specialist is a dedicated insurance specialist assigned to a specific region, applying expertise to the variety of third-party contracts within that region. This role oversees all steps of the patient billing process (private pay, insurance, government programs, etc.), including interfacing directly with the patient as needed. Work closely with clinics' Patient Services Coordinators to gather patient insurance information, interpret verification of benefits, answer patients' questions, and offer information on hearing aid insurance coverage and upgrade options. They will send completed paperwork to clinic offices for patient signature and authorization. Ensure consistency and accuracy of invoicing and payment, eliminating mistakes and reducing waste.
JOB RESPONSIBILITIES
- Ensure positive Patient Journey experience is top priority for this position.
- Obtain and handle patient insurance information in accordance with HIPPA guidelines.
- Complete all patient paperwork such as purchase agreement, superbill, delivery confirmation, etc.
- Work with vendor to correct problems for denied claims.
- Ensure claims are paid accurately.
- Address patient questions or concerns.
- Ensure process excellence and expertise in billing and document coordination
- Apply expertise in insurance billing to plans for specific region.
- Ensure all documents are loaded.
- Coordinate with vendor to bill claims using appropriate codes and modifiers.
- Track to ensure all claims are billed.
- Track aging for all sales : Private pay, insurance, and third parties.
- Coordinate with vendor on verification of benefits.
- Interpret verification of benefits using criteria such as : Is office / provider contracted and credentialed?
- What aids can office fit? What are the upgrade opportunities?
- Receive sales information from offices to enter into the system.
- Communicate with clinics about hearing aid insurance coverage and upgrade options.
- Send completed paperwork to office for patient signature at fitting.
- Other duties / responsibilities as assigned
JOB REQUIREMENTS
Experience in office administration; hearing aid office experience preferred.
Familiarity with CPT and ICD-10 Coding preferred but not essential.
WORK CONTEXT
Salary and Other Compensation
The target pay range for an hourly rate for this position is between $18.51 - $23.73 per hour. Factors which may affect starting pay within this range may include geography / market, skills, education, experience and other qualifications of the successful candidate.
Benefits
The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid sick and safe time, and paid holidays annually.
The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Salary : $19 - $24
